Systems Administrator

Responsibilities

• Provide support and troubleshooting to resolve technical issues for end users
• Serve as both field and escalation support
• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc
• Support of virtual environments including VMware, and Hyper-V
• Perform backup and disaster recovery solutions
• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• Effectively communicate with customers on ticket progress, impending changes, or agreed outages
• Document internal processes and procedures related to duties and responsibilities
• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise

Requirements

• 5 or more years of experience (preferred)
• Certifications such as MCSA, VCP, CCNA are a plus
• Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus
• Strong communication skills are essential for success in this role
• Able to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team
• Enthusiastic about taking on challenges in a growing company with a diverse client base
• Self-driven and capable of working independently with minimal supervision
• Excellent organizational skills and strong attention to detail

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Paid Holidays
• PTO
• 401K
• Bonuses

Charles IT Commitment to Inclusion

We are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category.