Systems Administrator

Job Summary

Design, implement, support, and manage enterprise servers, systems, and managed services. Provide technical support, training and troubleshooting for IU staff; support computers, servers, systems, and managed services for Bucks IU and its constituent districts.

Essential Functions

• Support computer hardware, devices, peripherals, equipment, and operating systems.
• Serve as liaison with technical vendors, contractors, consultants, and service providers.
• Administer and maintain various mobile device and other systems management systems, including Microsoft System Center and Casper.
• Support Apple based systems, including OS X and iOS devices.
• Provide consultative support to districts and other contracted customers.
• Administer and maintain various backup solutions used within the Bucks IU, including Crashplan and Microsoft DPM.
• Administer and maintain various server virtualization systems, including VMWare ESXi and Microsoft Hyper-V.
• Aid with the support of the Regional Wide Area Network (RWAN) and associated systems.
• Create and maintain excellent technical documentation.
• Administer and maintain Active Directory infrastructure.
• Aid with the creation and execution of technical bids and service contracts.
• Provide on-site and remote technical support; provide emergency on-call support for on-site and remote technical issues 24/7/365, as needed.
• Coordinate the team-effort to build and maintain program-specific software images for Windows based desktops and laptops.
• Present at/represent Bucks IU at regional, statewide, and national events, conferences, and workshops.
• Seek new and innovative ways to develop and deploy technical services for Bucks IU and countywide stakeholders.
• Provide technical support contact for conference rooms, audio visual equipment, and video conferencing systems, as needed.
• Provide timely recommendations to improve technical services.
• Create and deliver technical training schedules, content, and programs.
• Lead enterprise technical initiatives and projects according to specified budgets, timelines, and expectations.
• Configure devices for connection to network(s).
• Perform system and device installation within Bucks IU, its offsite locations, and school districts, as required.
• Identify computer-related problems and provide solutions, via telephone, personal contact, or remote diagnosis, for all IU staff users (help desk, software and hardware questions).
• Interpret, assimilate and utilize technical information relative to network hardware, software and peripheral equipment.
• Configure, test and repair computer equipment peripherals (scanners, cameras, printers, etc.) as necessary; Provide technical assistance for users and devices.

  Other Duties

  • Seek new and innovative ways to develop and deploy technical services for Bucks IU and countywide stakeholders.
  • Present at/represent Bucks IU at regional, statewide, and national events, conferences, and workshops.
  • Provide technical support contact for conference rooms, audio visual equipment, and video conferencing systems, as needed.
  • Provide timely recommendations to improve technical services.
  • Create and deliver technical training schedules, content, and programs.
  • Lead enterprise technical initiatives and projects according to specified budgets, timelines, and expectations.
  • Configure devices for connection to network(s).
  • Perform system and device installation within Bucks IU, its offsite locations, and school districts, as required.
  • Identify computer-related problems and provide solutions, via telephone, personal contact, or remote diagnosis, for all IU staff users (help desk, software and hardware questions).
  • Interpret, assimilate and utilize technical information relative to network hardware, software and peripheral equipment.
  • Configure, test and repair computer equipment peripherals (scanners, cameras, printers, etc.) as necessary; Provide technical assistance for users and devices.

  Work Environment

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Physical Demands

  • Sit
  • Use hands
  • Walk
  • Reach with hands and arms
  • Talk or hear
  • Frequent lifting and/or moving up to 35 pounds
  • Occasional lifting and/or moving up to 75 pounds
  • Close vision
  • Distance vision
  • Color vision
  • Peripheral vision
  • Depth perception
  • Ability to adjust focus

  Position Type/Expected Hours of Work

  This is a full-time, 260-day calendar position. Days and hours of work are Monday through Friday. Hours of work are from 8:30 a.m. to 4:30 p.m. Hours are dependent on the needs of the IU and districts. Occasional evening and/or weekend work may be required as job duties demand. Director of Operations will coordinate 24/7 coverage schedules, as required during times of emergency situations and/or severe weather.

  Travel

  Occasional Travel