Systems Administrator

Job Description

We are seeking an experienced Identity and Systems Administrator / Analyst to support identity and access management, Windows infrastructure, endpoint management, and general systems administration activities.

Position Responsibilities

• Administer and support identity and access management solutions, including Okta.
• Maintain application assignments, access policies, groups, roles, and authentication requirements.
• Configure and support role-based access control based on job responsibilities, business requirements, and least-privilege principles.
• Support single sign-on, multifactor authentication, federation, and application integrations.
• Troubleshoot authentication, authorization, account synchronization, application access, and provisioning-related issues.
• Monitor and support automated identity lifecycle processes, including identifying and resolving workflow, synchronization, or access assignment failures.
• Review identity and access configurations for consistency, security, and compliance.
• Participate in periodic access reviews, entitlement reviews, and audit activities.
• Work with internal teams to identify access requirements and translate those requirements into appropriate roles, groups, and permissions.
• Aid with the administration and maintenance of Active Directory, including users, groups, organizational units, delegation, permissions, and Group Policy.
• Support Windows Server environments and related infrastructure services.
• Administer and troubleshoot file-sharing systems, shared folders, access permissions, and security groups.
• Assist with macOS endpoint management through Jamf when needed.
• Use ticketing systems to document, track, prioritize, and resolve incidents, requests, and problems.
• Create and maintain technical documentation, standard operating procedures, troubleshooting guides, system diagrams, and configuration records.
• Aid with system upgrades, application integrations, testing, automation, and process improvements.
• Support security, compliance, and audit activities related to identity, access, endpoints, and systems administration.
• Collaborate with IT, security, application owners, and other technical teams to resolve issues and improve services.

Basic Qualifications (Required Skills & Experience)

• Relevant professional experience may be considered in place of formal education.
• 5+ years of relevant experience in identity management, systems administration, IT operations, or a related field.
• Strong understanding of identity and access management principles.
• Experience administering Okta or a comparable identity management platform.
• Understanding of role-based access control, least privilege, group-based access, and access governance concepts.
• Experience supporting single sign-on and multifactor authentication.
• Experience troubleshooting identity synchronization, authentication, authorization, or application access issues.
• Experience with Microsoft Active Directory administration.
• Working knowledge of Windows Server environments.
• Experience managing file-sharing systems, folder permissions, and security groups.
• Familiarity with Windows endpoint administration and support.
• Experience using an IT service management or ticketing system.
• Ability to troubleshoot technical issues and communicate findings clearly.
• Strong technical writing skills and the ability to create clear, accurate documentation.
• Ability to work independently while collaborating effectively with technical and nontechnical teams.
• Strong attention to detail, organization, and follow-through.