Systems Administrator

Role Overview

The Stores Platform Engineering team is responsible for administering store hardware and software to support efficient operations. As a member of the Engineering team, you will have a role in the design, administration, and deployment of store technology solutions. This position requires technical aptitude, practical experience, and familiarity with mobile device management, particularly for Android devices.

Responsibilities

• Assist with implementing and administering store hardware and software solutions, including POS systems, peripherals, and mobile devices.
• Provide support for issues encountered with store technology.
• Maintain customer satisfaction by addressing issues in a timely manner, often interfacing directly with store associates.
• Utilize reporting tools, scripting languages, and automation techniques to streamline workflows and enhance system performance.
• Communicate with internal and external business partners to understand and troubleshoot technology issues related to MDM migration and Android device configuration.
• Provide technical assistance for store technology projects and collaborate with project teams to define requirements and contribute to implementation.

Required Qualifications

Experience

• 10+ years of experience in an IT-related field, preferably in a retail technology environment.
• Experience providing technical support to remote users is also required.

Technical Skills

• Experience with mobile device management, specifically with Android devices.

Professional Skills

• The ability to think critically in a fast-paced environment.
• Communication and interpersonal skills to collaborate with internal and external stakeholders.
• Personal time management skills to prioritize tasks and meet deadlines.
• Demonstrated technical proficiency, analytical skills, and a customer service orientation.

Benefits

• Medical, dental, vision, life, and disability insurance plans with optional layers of financial protection.
• Employee Stock Purchase Program (ESPP) and 401(k) program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and other perks through associations such as CompTIA and IIBA.
• Dedicated customer service team for Consultants, including a certified Career Coach.