Systems Administrator 4

About the role

The role is a Systems Administrator 4 position within a mission-focused team that maintains various applications, services, microservices, PaaS, and support services. The effort involves maintaining and enhancing applications and their underlying services/microservices, identifying future capability needs, and eliminating overlaps. The Systems Administrator 4 leads day-to-day Operations & Maintenance (O&M) activities, including patching and vulnerability remediation support, backups and recovery (validation/testing preferred), account monitoring and access administration, ticket-based Tier 1/Tier 2 operations, and customer status communication.

Responsibilities

• Perform systems administration of desktop and server systems connected to local and wide area networks, including account monitoring, security, OS installation, and other local area system administration functions.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Lead day-to-day Operations & Maintenance (O&M) activities, including patch management and vulnerability remediation support.
• Support backups and recovery activities (validation/testing preferred).
• Perform account monitoring and access administration.
• Provide ticket-based Tier 1/Tier 2 problem identification, diagnosis, and resolution.
• Provide escalation support and communicate status to agency management and internal customers.
• Support dispatch of system and hardware issues and remain involved through resolution.
• Participate in developing and delivering training as requested by the government to support applications.
• Review documentation for completeness and accuracy; witness testing requirements; present IV&V results; troubleshoot technical issues; and recommend quality improvements.
• Configure and manage UNIX and Windows operating systems.
• Install and load operating system and application software.
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.
• Troubleshoot, maintain integrity of, and configure network components; implement operating system enhancements to improve reliability and performance.
• Integrate new technologies into new and existing systems, including the transition and migration of corporate systems.
• Support RMF and SSP activities, including STIG implementation, POA&M management, ATO support, security control implementation, and policy/guidelines/SOP documentation.

Qualifications

• Active TS/SCI with CI Polygraph.
• DoD 8570 compliant with at least one qualifying certification meeting IAT Level II or IAM Level II requirements (IAT Level II preferred; IAM Level II acceptable).
• Experience supporting systems under DoD/DIA Risk Management Framework (RMF).
• Expert working knowledge of system administration interdependencies within a Service Oriented Architecture (SOA).
• Understanding of Linux (CentOS) environments.
• Understanding of Oracle environments.
• Ability to analyze and resolve complex problems associated with server hardware, applications, and software integration.

Preferred Qualifications

• Experience working in a DevOps environment leveraging CI/CD practices (GitLab preferred).
• Experience supporting patch management and vulnerability remediation activities.
• Experience supporting backups and recovery, including validation/testing.
• Cloud experience supporting IaaS/PaaS (AWS, Azure, or GCP; multi-cloud a plus).
• Exposure to Xacta.
• Intelligence Community (IC) experience.
• 10+ years program/application operations experience.
• Strong prioritization and analytical skills.
• Strong risk management, communication, teamwork, and conflict management skills.

Pay & Benefits

• Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
• Employee referral bonuses up to $10,000 per hired referral.
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
• Health: 100% company-paid medical premiums for employees and eligible dependents. Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
• Dental: 100% company-paid dental premiums for employees and eligible dependents.
• Vision: 100% company-paid vision premiums for employees and eligible dependents.
• Income Protection: 100% company-paid premiums for short-term disability. 100% company-paid premiums for long-term disability. 100% company-paid premiums for accidental death & dismemberment (AD&D). 100% company-paid premiums for life insurance up to $200,000.
• Retirement: 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total). 401(k) pre-tax and Roth options.
• Leave: Up to 20 days of flexible paid time off (PTO). 11 paid floating holidays.
• Work-Life Balance: Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).