Systems Administrator 2

About the role

You will report to the Platform Admin Team Manager. In this hands-on position, you will gather and analyze business requirements, develop future-state designs, write user stories, and deliver platform solutions across various business areas.

Responsibilities

• Lead the analysis of complex business-level requirements and user stories, translating them into platform solutions and configurations with minimal supervision.
• Provide input in cross-functional sessions to assess requirements and propose innovative platform solution options.
• Ensure traceability of solutions back to performance goals and metrics.
• Define and configure prototype solutions.
• Configure and perform quality assurance for low to moderately complex solutions using best practices and low-code platform tools.
• Facilitate troubleshooting, root cause analysis, and issue resolution to meet SLAs.
• Act as the liaison between IT and business areas to support extensions, service packs, and day-to-day operations, including end-user support, user access management, system configuration, and platform performance.
• Support Internal Audit and Compliance with their requirements for the supported platforms.
• Evaluate and analyze systems applications, recommending improvements and modifications to ensure optimal functioning.
• Leverage agile methodology and business solution design skills to drive business requirements workshops and story writing.
• Focus on understanding and improving business processes rather than simple lift-and-shift approaches.
• Conduct testing to validate the Salesforce platform is functioning as expected.
• Research, advise, and document best practices for Salesforce solutions, staying current on Salesforce.com releases and new features.

Requirements

• Bachelor’s degree in a technical field such as computer science, computer engineering, or a related field (or equivalent experience).
• Minimum of 5 years of prior relevant experience.
• Advanced knowledge of the Salesforce software platform with at least 2 years of hands-on experience.
• Experience in platform administration, solutioning, configuration, product management, or technology implementation using agile SDLC protocols.
• Salesforce Administrator certification (required).
• Experience with source control tools such as GIT, Bitbucket, Visual Studio, or Flosum.
• Strong interpersonal, verbal/written communication, and analytical skills.
• Proficiency in flow and process diagramming, presentations, and problem-solving.

Required Skills

• 2 years of Salesforce System Administrator experience.
• Salesforce Certified Platform Administrator Certification.
• Agile delivery and cross-functional communication.

Preferred Skills

• Experience with Health Cloud, Service Cloud, Data Cloud, or healthcare industry platforms.
• Experience with Flosum, Git, Copado, or Salesforce DevOps tooling.
• Salesforce Certified Platform Administrator II or Platform App Builder Certification.

Disqualifiers

Resumes without a bachelor’s degree in a technical field or equivalent experience will not be considered.

Required Certifications

• Salesforce Certified Platform Administrator Certification.