Systems Administrator 1

Core working hours

Core working hours are Monday through Thursday from 6:00 am to 3:30 pm and Friday from 6:00 am to 10:00 am.

Key Responsibilities

• End User Support
• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, peripherals, and related technologies.
• Diagnose hardware and software issues and resolve or appropriately escalate technical problems.
• Install, configure, maintain, and troubleshoot Windows workstations, laptops, and mobile devices.
• Manage user accounts, password resets, access requests, authentication issues, and related user administration activities.
• Support collaboration and productivity tools used throughout the organization.
• Respond to and resolve help desk tickets in accordance with established service levels and IT procedures.
• Network and Infrastructure Support
• Troubleshoot wired and wireless network connectivity issues.
• Support and maintain switches, routers, firewalls, wireless access points, and related networking equipment.
• Aid in network monitoring, troubleshooting, and performance optimization.
• Diagnose issues involving TCP/IP, DNS, DHCP, VPN connectivity, VLANs, and network security.
• Collaborate with other members of the IT team to identify and resolve infrastructure issues.
• Endpoint and Asset Management
• Maintain accurate inventory and lifecycle records for IT assets, equipment, and endpoint devices.
• Support deployment, configuration, maintenance, and replacement of endpoint technology.
• Aid in endpoint protection, vulnerability remediation, patching, and cybersecurity initiatives.
• Help maintain compliance with established IT asset management, configuration, and security standards.
• Facility Technology Support
• Support facility security camera systems, video management systems, and associated technology infrastructure.
• Troubleshoot conference room technology, including displays, projectors, video conferencing systems, audio equipment, and room scheduling solutions.
• Coordinate the installation, maintenance, repair, and replacement of facility technology equipment.
• Manufacturing and Engineering Support
• Troubleshoot technology issues involving industrial PCs, barcode scanners, label printers, handheld devices, and production-floor equipment.
• Assist with maintaining network connectivity for manufacturing equipment and shop-floor devices.
• Work closely with Manufacturing, Engineering, Quality, Maintenance, and other functional teams to resolve technology issues affecting operations.
• Documentation and Continuous Improvement
• Create and maintain technical documentation, procedures, work instructions, and knowledge-base articles.
• Document incidents, troubleshooting activities, corrective actions, and resolutions.
• Identify recurring technical issues and recommend sustainable, long-term solutions.
• Participate in IT projects, infrastructure upgrades, technology deployments, and process-improvement activities.
• Aid in maintaining IT standards, policies, procedures, and industry best practices.

Required Qualifications

• Associate degree in Information Technology, Computer Science, Engineering Technology, or a related field; equivalent relevant experience may be considered.
• Minimum 4–6 years of experience in IT support, desktop support, systems administration, help desk, or related environments.
• Experience troubleshooting Microsoft Windows operating systems and Microsoft applications.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and wireless networking.
• Experience supporting computer hardware, peripherals, endpoint devices, and related technologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service, interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities and technical issues in a fast-paced environment.
• Ability to obtain and maintain a U.S. Government security clearance.

Preferred Qualifications

• Experience supporting manufacturing, engineering, production, or other operational technology environments.
• Experience with database management and SQL.
• Experience using scripting or programming languages such as PowerShell or Python.
• Familiarity with Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems, and engineering software applications.
• Experience supporting security camera systems, video management systems, and physical security technologies.
• Experience with conference room audiovisual systems and video conferencing platforms.
• Knowledge of enterprise wireless networking technologies and solutions.
• Familiarity with Active Directory, Group Policy, and endpoint management platforms.
• Experience with IT ticketing, help desk, and asset management systems.
• CompTIA A+, Network+, Security+, Microsoft, Cisco, or similar industry certifications.