System Validation Engineer

About the role

Supermicro is seeking an experienced System Validation Engineer to join our team. In this role, you will be responsible for providing system-level validation, troubleshooting, and technical support to strategic customers, including on-site support when required. You will work closely with cross-functional teams to ensure smooth deployments, drive root cause analysis, and deliver high-quality technical solutions.

Responsibilities

• Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers, including functional, stress, regression, and automation testing.
• Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
• Support on-site deployment and validation activities at customer data centers, requiring travel to customer sites as needed.
• Lead or participate in failure analysis for critical issues and prepare 8D reports, clearly documenting root causes, corrective actions, and preventive measures.
• Create and maintain comprehensive test plans, test procedures, evaluation reports, and customer status dashboards.
• Participate in customer and internal issue review meetings, providing technical updates and recommendations.
• Support global team collaboration to maintain continuous validation coverage and timely response for high-priority projects across time zones.
• Enforce system and software quality standards while identifying opportunities to improve validation processes and support efficiency.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, Information Systems, or a related field.
• 3+ years of experience in systems validation, firmware validation, or technical support, preferably with data center or server industry experience.
• Strong hands-on experience with BMC, IPMI, Redfish, and BIOS validation, along with system-level troubleshooting.
• Proven experience supporting enterprise customers and handling complex technical issues.
• Ability and willingness to travel for on-site customer support when required.
• Experience with on-site deployment support or customer data center environments is highly desirable.
• Solid understanding of validation methodologies, test planning, and defect tracking processes.
• Proficiency in scripting languages, including Python and shell scripting, is strongly preferred.
• Familiarity with networking, switch validation, or rack-level integration is a plus.
• Excellent communication, documentation, and cross-functional collaboration skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities under pressure.
• Strong analytical and problem-solving skills with high attention to detail.

Pay

Salary range: $90,000 - $115,000. The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role