System Technician III

About the role

Supports the planning, development, implementation, and operations of applications, computers, peripherals for internal customers. Works in a hybrid work mode, requiring employees to be in the local office three days per week.

Responsibilities

• Organizes and performs IMAC of applications, computers, phones and other hardware.
• Troubleshoots and repairs issues related to manufacturing end-point computers, peripherals, applications, and Operating Systems.
• Plans, tests, and partners in the roll-out of new applications, hardware, Operating Systems, and infrastructure equipment.
• Performs hardware and software compatibility tests for monthly/quarterly security patching, application, and Operating System updates.
• Maintains, develops, and installs network infrastructure equipment and implements necessary changes.
• Provides guidance and technical expertise for users related to system or software-related purchases and provides ad-hoc user training and instruction on computers and applications.
• Responsible for server admin, storage back-up, and other DC activities as needed.

Requirements

• Minimum 2 years’ working experience in manufacturing IT/OT support space within regulated medical device environment.
• Minimum 7 years of experience with an associate degree/diploma, or an equivalent combination of education/work experience.
• Experience for Windows XP/7/10/11 Operating Systems and/or LTSC version.
• Experience for Active Directory / Azure AD user account admin and access provisioning.
• Able to perform hardware component diagnosis, repair, replacement and imaging.
• Network troubleshooting including connectivity issues, DNS, RDP, ping, traceroute, and domain configuration experience.
• Familiar with manufacturing domain permissions, automation, documentation and change-controlled environments.

Qualifications

• Preferred Bachelor’s degree within the technology space.
• Preferred 10+ years of IT/OT support experience across multiple sectors.
• Working knowledge on malware, ransomware etc. in cybersecurity space.

Skills

Not specified

Benefits

Not specified

Pay

$55,432 - $94,224

Schedule

Hybrid work model, requiring employees to be in the local office three days per week.