System Team Lead Call Center

About the Role

The System Team Lead for Centralized Access, Crisis and Navigation supports call center staff in connecting all callers to resources, services, and addressing crisis needs in a trauma-informed and least restrictive manner. This role requires a friendly, outgoing, detail-oriented individual with exceptional coaching skills. Flexible work hours are necessary to align with call center operations.

Requirements

• Bachelor’s Degree in Adaptive Physical Education, Child Development, Child Life, Communication Disorders, Family Studies, Health, Human Development, Psychology, Social Work, Rehabilitative Counseling/Rehabilitation Services, Sociology, Special Education
• Substitutions:
  • Bachelor’s degree with a minimum of 9 hours of semester course credit relevant to early childhood intervention, including 3 hours in early childhood development or early childhood special education
  • Registered as an Early Intervention Specialist (EIS) in the State of Texas prior to 09/01/2011 and maintain as verified by supervisor
• Four (4) years’ experience in the Health and Human Services field
• Qualified Mental Health Professional (QMHP) certification OR eligible for QMHP certification (based on minimum education requirements; certification can be obtained on the job)

Preferences

• Master’s Degree
• Spanish-speaking

Benefits

• Retirement plan with company matching
• Day-one PTO accrual
• Ten paid holidays plus a floating holiday
• Employee Assistance Programs
• Comprehensive wellness programs promoting physical, mental, and financial health
• Qualifying employer for Student Loan Forgiveness Programs

Values

• Respect for people who are active in planning their services
• Recovery as a life-long process of better health
• Success as positive outcomes for each person
• Participation of people and their families in the process
• Inclusion in the community through services that promote growth and independence
• Safe, ethical, and cost-effective services
• Best practices in current research in medical, psychosocial, and organizational fields
• Collaboration with other organizations for better services