Call Center Team Lead
Grote Automotive · Fort Wayne, IN · 4 mo ago
On-siteInformation Technology$20–$25/hrInternship
About the role
This is a hands-on leadership role responsible for coaching, training, and motivating our call center team while ensuring customers receive exceptional service throughout their buying journey.
Responsibilities
- Coach, train, and motivate the call center team
- Ensure exceptional customer service throughout the buying journey
Requirements
- Experience in a leadership role
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and priorities
Qualifications
- High school diploma or equivalent
- Experience in a customer service or sales role preferred
Skills
- Customer service skills
- Team management skills
- Problem-solving skills
Benefits
- Paid training
- Employee vehicle purchase benefits
- Health benefits + 401(k)
- Paid vacation
Pay
$20 - $25 hourly
Schedule
Flexible schedule to accommodate the needs of the team and customers