System Support Technician II

About the role

This role provides advanced technical support, resolves complex issues, maintains system reliability and security, and serves as a technical resource for employees across local and remote locations. As a 100% employee-owned company, Rieth-Riley fosters a culture where team members think and act like owners, taking personal pride in every project.

We offer competitive wages and an excellent fringe benefit package.

Responsibilities

• Manage hardware and software asset inventory, including procurement, deployment, tracking, and lifecycle management.
• Configure, deploy, and support computers, mobile devices, and peripheral equipment to meet the needs of employees in local and remote offices.
• Install, maintain, and upgrade operating systems, applications, and hardware on PCs, laptops, and iPads.
• Administer and support Microsoft technologies, including Windows Server 2022+, Microsoft 365 applications and administration, Active Directory, Intune, and PowerShell scripting.
• Support and maintain servers, printers, copiers, and related infrastructure systems.
• Support and maintain security camera systems and electronic door access control systems.
• Monitor system performance and respond to alerts generated by monitoring and management tools.
• Create and maintain technical documentation and standard operating procedures.
• Serve as an escalation point for complex technical issues and assist in mentoring junior support staff when needed.
• Participate in IT projects, technology deployments, and infrastructure improvements as assigned.
• Perform special projects and other duties as assigned by the IT Manager or Technical Services Manager.

Requirements

• Bachelor’s degree in computer and information technology or related field (required).
• Five years of experience preferred; minimum two years required.
• Regional travel to area offices required.
• Strong quantitative and analytical skills.
• Adaptable and able to thrive in a fast-paced, high-pressure environment.
• Strong customer service skills.
• Self-motivated with the ability to work independently.
• Good written and verbal communication skills.
• High degree of attention to detail.