System Support Engineer

About the role

We are looking for a System Support Engineer to provide hands-on enterprise IT support in a fast-paced corporate environment, with a strong focus on Windows, Active Directory, troubleshooting, and root-cause analysis.

Responsibilities

• Provide direct, hands-on enterprise IT support in a fast-paced corporate environment.
• Troubleshoot and resolve issues related to Windows OS, Active Directory (account/policy administration), and MS Office.
• Conduct root-cause analysis and document all investigative steps in the ticketing system.
• Articulate investigative processes for unfamiliar issues, utilizing documentation, prior tickets, and independent research.

Requirements

• Corporate Experience: 1–2 years in an enterprise IT environment demonstrating accountability, independence, and the ability to professionally support senior executives.
• In-Depth Windows Support: Strong troubleshooting experience with Windows OS, Active Directory (account/policy administration), and MS Office.
• Scripting Foundation: Basic understanding of PowerShell or Python (ability to read syntax, run scripts, and debug/improve infrastructure scripts).
• Troubleshooting Mindset: Must be able to articulate their investigative process for unfamiliar issues and document all steps in the ticketing system.

Highly Preferred (Standout Candidates)

• Linux/CLI Basics: Familiarity with Linux repository management, basic commands (needed for NoMachine terminal), and BASH.
• Networking & Hardware: Common IP networking technologies, connectivity troubleshooting, and basic printer/scanner reconfiguration.
• MDM Workflow: Familiarity with Mobile Device Management (e.g., users installing Outlook/Slack on personal phones).
• Certifications: Windows, networking, or security certs (e.g., MCSE, LPI, or similar) are a massive plus.