System Support Associate - GA - On Site

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Us" and "Position Summary". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, etc. Preserve all substantive info. We need to decide which sections to include based on content. We have: - About Us (company description) – could be "About the role"? Actually "About Us" is about company, not role. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content accordingly. We have Position Summary (description of role). That could be "About the role" or maybe we treat as a paragraph under a heading "About the role". The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have heading "About the role" and then paragraph summarizing position summary. Then we have "Essential Duties And Responsibilities" – that maps to Responsibilities heading. Then "Marginal Functions" – maybe also part of responsibilities? Could be included under Responsibilities as additional bullet points. Then "Knowledge, Skills, And Abilities" – that could be Skills heading (or Qualifications). There's also "Required Qualifications" under Knowledge, Skills, And Abilities? Actually the section "Knowledge, Skills, And Abilities Required Qualifications" includes a list of abilities. Then after that there is "Education & Experience". That could be Qualifications heading. Then "Physical Demands", "Mental Demands", "Communication Demands" – these could be part of Requirements or maybe separate sections but we should avoid thin sections. Probably combine into a "Requirements" section covering physical, mental, communication demands. Then "This Position Is Eligible For The Following Benefits" – Benefits heading. Then there is additional description about PrismHR being SaaS etc – maybe part of About the role or company description; but we already have About Us earlier. Could incorporate into About the role or maybe a separate "About the company" but not in allowed headings. Probably we can include that info in About the role paragraph. We must not include boilerplate like Diversity, Equity And Inclusion Program etc. That's EEO boilerplate; remove. Also remove "Additional Compensation: [e.g., signing bonus, commission structure] if applicable." That's placeholder; we should not include a Benefits section with placeholder? Actually Benefits section we have actual benefits listed before that line. The line "Additional Compensation: [e.g., signing bonus, commission structure] if applicable." is placeholder; we should not include it as it's placeholder. So we omit that line. Also remove "PrismHR is a fast-paced SaaS company..." maybe keep as part of About the role? It's substantive about company; we can keep. We must not include navigation, legal, EEO, etc. So cut the Diversity, Equity And Inclusion section and the final paragraph about Equal Opportunity. Now produce HTML:

About the role

... combine About Us and Position Summary and maybe the SaaS description.

Then

Responsibilities

• ... list each duty from Essential Duties And Responsibilities and Marginal Functions.

Then

Qualifications

... Education & Experience plus maybe Required Qualifications? Actually Required Qualifications are under Knowledge, Skills, And Abilities. Might be better to have Skills heading for those abilities, and Qualifications for education/experience. But we can combine. We have to avoid thin sections. Could have:

Skills

• Ability to learn and adapt quickly...
... list all those abilities.

Qualifications

• Associate or bachelor’s degree in information systems, computer science, business administration, information technology preferred or equivalent combination...
• Experience with projects involving analytics, auditing, process documentation, or business systems preferred.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, and PowerPoint).

Then

Requirements

Maybe combine physical, mental, communication demands into a list. Then

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

We should not include Pay or Schedule sections as not specified. We must ensure we don't include placeholder text like "commensurate with experience". Not present. Now craft the About the role paragraph: Combine About Us: "PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business." Position Summary: "The System Support Associate is responsible for providing technical support, system administration, and operational expertise across the organization’s core platforms within a Professional Employer Organization (PEO) environment. This role ensures the reliability, performance, security, and optimization of systems supporting HR, payroll, tax, benefits administration, and client-facing applications. This position also plays a key role in supporting, mentoring, and elevating system support team members to drive consistency, quality, and operational excellence." SaaS description: "PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners." We can merge into a paragraph. Now Responsibilities list: extract each bullet from Essential Duties And Responsibilities and Marginal Functions. Essential Duties And Responsibilities list (as sentences separated by periods): - Assist with system support activities, including user access, reporting, workflows, documentation, and data maintenance. - Assist with the setup, maintenance, modification, and deactivation of user accounts across internal and client-facing systems. - Process and support user access requests, permission changes, security role assignments, and organizational structure updates. - Troubleshoot and resolve Tier 1 system and application issues. - Build, modify, and maintain dashboards and widgets. - Update and work with Report Center reporting for clients. - Assist with data hygiene efforts. - Build, modify, and maintain basic workflows. - Document workflows, system configurations, troubleshooting procedures, support activities, and administrative processes to ensure consistency, knowledge sharing, and operational continuity. - Develop, update, and maintain user guides, training materials, reference documentation, and process instructions to support effective system utilization. - Monitor and maintain the confidentiality, integrity, and security of employees, clients, and company information in accordance with company policies and applicable regulations. - Some domestic travel will be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation. - Regular on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. Marginal Functions: - Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. - Attend webinars and training to stay up to date on best practices related to the company and department. - Complete projects and other duties assigned by the manager. We'll put each as

. Now Skills list: from Knowledge, Skills, And Abilities Required Qualifications (the bullet list). Let's extract: - Ability to learn and adapt quickly to new technologies, software applications, system enhancements, and changing business requirements. - Strong organizational and project coordination skills with the ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment. - Ability to document workflows, procedures, system configurations, and technical processes in a clear, concise, and user-friendly manner. - Strong interpersonal and collaboration skills with the ability to work effectively across Human Resources, Payroll, Tax, Benefits, Operations, Client Services, and Information Technology teams. - Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users and provide exceptional customer support. - Ability to maintain confidentiality and exercise discretion when handling sensitive employee, client, payroll, benefits, and company information. - Strong attention to detail with the ability to identify errors, maintain accurate records, and ensure compliance with established policies and procedures. - Ability to prioritize and respond effectively to support requests while delivering high-quality service and maintaining professionalism under pressure. - Working knowledge of reporting tools, data query functions, spreadsheet applications, and business productivity software That's it. Now Qualifications list: Education & Experience: - Associate or bachelor’s degree in information systems, computer science, business administration, information technology preferred or equivalent combination of experience, skills, and education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. - Experience with projects involving analytics, auditing, process documentation, or business systems preferred. - Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, and PowerPoint). Now Requirements list: combine Physical Demands, Mental Demands, Communication Demands. Physical Demands bullet points: - Computer Usage: Prolonged periods of sitting and working at a computer workstation while utilizing multiple software applications, systems, and reporting tools. - Manual Dexterity: Frequent use of hands and fingers to operate computers, keyboards, telephones, and other standard office equipment. - Visual Acuity: Ability to read, review, analyze, and interpret electronic data, reports, system configurations, dashboards, and technical documentation with a high degree of accuracy. - Mobility: Ability to move throughout the office environment to attend meetings, collaborate with team members, and access work-related resources and equipment. - Travel Requirements: Ability to travel periodically by automobile, airplane, rideshare, taxi, or public transportation for meetings, training sessions, conferences, client visits, and other business-related activities. - Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies. Mental Demands: - Analytical Thinking: Ability to analyze system issues, identify root causes, evaluate alternatives, and develop effective solutions to technical and operational challenges - Problem Solving: Ability to troubleshoot complex systems, application, reporting, and data-related issues while exercising sound judgment and decision-making skills. - Attention to Detail: Ability to maintain a high degree of accuracy when managing system configurations, user access, workflows, reports, and sensitive organizational data. - Multitasking: Ability to