System Support Analyst (TEMP)

About the role

Reports to: IT Manager

Status: Non-exempt

Pay Range: $23.00 - $26.00 / Hour compensation varies based on geography, skills, experience, and tenure

Responsibilities

• Support store and corporate equipment setups/implementations – POS, Network, Managers office equipment
• Provide general technical and application support to retail store associates as it relates to the following systems: Aptos Retail Point of Sale, Windows OSMicrosoft Products
• Troubleshoot and resolve hardware issues related to: POS registers, all PCs and notebooks and laser printers.
• Diagnose network interruptions that may be caused by ISP outages, hardware failure, or infrastructure issues.
• Work with third party vendors and internal resources to resolve issues as soon as possible.
• Work with software, hardware and services vendors to schedule and execute installations and/or repair orders.
• Demonstrate basic knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless (802.11a/b/g)
• Utilize a helpdesk system to log calls, keep track of projects, and keep management up to date with all issues.
• Install and configure new workstations; follow and enforce company procedures and standards.
• Support basic telephone systems and other retail hardware technologies

Qualifications

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management.
• Demonstrates high level of quality work, attendance and appearance.
• Adheres to all Company Policies & Procedures and Safety Regulations
• Performs any other duties that may be assigned by management.
• Understands and complies with all company rules and regulations.