System Specialist

Responsibilities

• Render on site and phone assistance to customers.
• Communicate with appropriate Technical Support/Engineering on equipment issues.
• Provides Technical Support on-site or via Telephone to CE’s.
• Aid contractors as required during installation and commissioning of assigned projects.
• Implement Field Change Notices (FCN) according to published guidelines.
• Keep current on Safety Bulletins, Field Change Notices, and Service Tips.

Safety

• Operate in a safe manner in accordance with published safety guidelines.
• Must wear appropriate PPE as per company guidelines and accordance with job duties.
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Administration

• Provide accurate and timely reporting according to company guidelines; Time cards, expense reports, mileage reports, ticket closure, forms, et al.
• Provide Time and Material quotes for customers or contractors for assigned projects, as necessary.
• Absorb scheduling by working within the guidelines.
• Delegate team tasks as needed.
• Maintain company property according to company policies; Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers.
• Strive to provide all customers a “first time fix” for their equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend Customer/Contractor Meetings as required.

Qualifications

• Required experience (One of the following): Minimum 10 years relevant industry/commercial experience and leadership experience, Six years military experience in a related field plus 5 years Liebert product experience.
• Required education: Must have High School Diploma or a accredited GED, 1-2 year HVAC Diploma or Technical School Degree, EPA 608 refrigerant license – Level 2 or Universal.
• Interpersonal Skills: Professional, Leader, Reliable, Team Player.
• Technical Skills: Ability to make in depth site evaluation skills to include: environmental temperature, and general operating conditions, Independently perform fix/repair techniques based on knowledge, Capable of completing tasks and return unit to full operating conditions, In depth knowledge on Liebert Products and the ability to lead, Capable to train and supply instructions to other CEs, Ability to summarize and report all work related tasks performed, Project Management skills & experience a plus.
• Physical & Environmental Demands: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck).