DirectJobHub
Jobs · OTHR · Pennsylvania

System Services Representative (SSR) for the ATLANTA, GA

IBM · Brookhaven, PA · 1 wk ago
HybridOTHRFull-time

Role Overview

IBM seeks to hire a hardware computer technician; System Services Representative (SSR) for the ATLANTA, GA area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, Printers, software, and operating systems. SSRs are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, SSRs are the IBM technical interface to clients and manage the situation until the problem is resolved. Can work in both consumer homes and/or enterprise environments in the ATLANTA, GA area.

Qualifications

  • Note: This role requires candidates to have a valid driver's license and a reliable vehicle.

Preferred Education

  • Associate's Degree/College Diploma

Technical and Professional Expertise

  • Experience in Customer Service & Customer Interaction
  • Self-motivator and enjoys working in a Team environment
  • Problem solving skills

Preferred Technical and Professional Experience

  • Experience in Customer Service & Customer Interaction
  • Self-motivator and enjoys working in a Team environment
  • Problem solving skills

Skills

  • Customer Service & Customer Interaction
  • Self-motivation
  • Teamwork
  • Problem Solving

Benefits

  • Continuous Learning
  • Career Growth
  • Supportive Culture

Pay

N/A

Schedule

N/A

Requirements

  • Valid Driver's License
  • Reliable Vehicle

Similar jobs