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Jobs · Customer Service · Georgia

Call Center Representative Job Openings (SAVANNAH, GA, USA)

MCI · Savannah, GA · 4 mo ago
Customer ServiceFull-time

About the role

MCI is hiring an experienced and customer-driven Call Center Representative to join our team in Savannah. This role is ideal for those who enjoy a fast-paced environment and are committed to delivering outstanding customer support.

Responsibilities

  • Manage high-volume inbound and outbound calls as a Call Center Representative in Savannah
  • Provide accurate, timely information on products, services, accounts, and billing
  • Resolve customer concerns and escalate complex cases when required
  • Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction
  • Accurately document all customer interactions in the CRM system
  • Follow call scripts, compliance requirements, and all call center procedures
  • Identify cross-sell or upsell opportunities when appropriate
  • Maintain a professional, empathetic approach with every customer

Requirements

  • High School Diploma / Grade 12 (required)
  • 1-3 years of call center or customer service experience
  • Strong verbal and written communication skills
  • Ability to multitask and perform in a target-driven environment
  • Basic computer skills and experience with CRM or call center tools
  • Flexibility to work shifts as needed

Qualifications

  • Highly motivated and dedicated
  • Positive attitude and a desire to succeed
  • Ability to handle multiple tasks simultaneously
  • Passion for customer service

Skills

  • Bilingual or multilingual abilities (nice to have)
  • Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya (nice to have)

Benefits

MCI offers a variety of benefits and incentives to support and reward our team members. These include:

  • Paid Time Off
  • Incentives & Rewards
  • Health Benefits
  • Retirement Savings
  • Disability Insurance
  • Life Insurance
  • Career Growth
  • Paid Training
  • Casual Dress Code

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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