System Operator I

Kapsch is one of Austria's most successful global technology companies, specializing in Intelligent Transportation Systems (ITS). With a comprehensive ITS portfolio, Kapsch addresses present and future challenges through intelligent mobility solutions. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch brings 130 years of experience to its innovative work.

About the role

The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the Transportation Management Center (TMC) in Region 2. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements, and be capable of independently following procedures and direction.

An Operator I – Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 2 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role.

Reports directly to the Systems Operator III, Consultant Operations Manager, and the NYSDOT TMC Director.

Responsibilities

• Monitor traffic conditions and coordinate incident response.
• Ensure efficient operation of the Transportation Management Center (TMC).
• Follow communications protocols and procedures independently.
• Demonstrate proficiency in TMC operations, systems, and protocols during training and evaluation.

Requirements

Minimum Qualifications

• Associate degree or higher; OR
• Minimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software knowledge, skills, and abilities (KSAs); OR
• Two years of full-time employment meeting the Qualifying Experience criteria.
• Must possess a valid driver’s license.

Knowledge, Skills, and Abilities (KSAs)

• Proficiency in oral and written communication.
• Computer/software skills, including MS Office applications and spreadsheets.
• Ability to use roadway maps and knowledge of roadway elements, specifically local roadways.
• Ability to work effectively with co-workers, NYSDOT staff, and partner agencies.

Qualifying Experience

Experience in one or more of the following areas:

• Operations dispatching with agencies such as transportation (DOT, trucking, tow, transit, rail).
• Fire, Police, EMS, 911.
• Military.
• First responder or military experience.
• TMC operations experience.
• CCTV monitoring for federal/state/city government agencies, state gaming commissions, or alarm/security companies.
• Customer service call center experience.
• Management experience.

Desired Qualifications

• Strong organization and interpersonal skills.
• Ability to perform with minimal supervision.
• Ability to cope with stress and perform in a cooperative team environment with the client.

Interview Requirements

All prospective System Operators must demonstrate basic computer skills during the interview, including:

• Fundamental typing.
• Navigating a standard Windows-based computer.

Benefits

• Paid Time Off (PTO) – 20 days per year.
• No-cost medical insurance option for employees and eligible dependents.
• 401(k) with company match.
• Opportunity to grow in an innovative, mission-driven industry.
• Team-oriented and professional work environment.

Pay

$22/hour.

Schedule

Friday, Saturday, Sunday 1:00 PM – 9:30 PM.