System Operations Engineer

Core Responsibilities

• Operational Support & Implementation
• Lead the deployment of security patches and large-scale software rollouts across all endpoint devices using SCCM.
• Implement and maintain Group Policies, DUO MFA administration, and Office Suite management.
• Support and implement innovative solutions developed by Desktop Engineering to enhance service delivery.
• Provide 3rd-level technical support and participate in on-call/on-stack rotations for endpoint issues.
• Act as Subject Matter Expert (SME) for all services managed by the team.
• Collaborate with Desktop Engineering to review technology roadmaps, enhancements, and upgrades.
• Lead internal projects and serve as technical lead for larger initiatives managed by the PMO.
• Champion services by engaging with other technology teams and end users to gather requirements and drive innovation.

Vulnerability Management Lifecycle

• Own the remediation of vulnerabilities identified in workstations, including Laptops, Desktops, VDI, ThinPC, and Moonshots.
• Perform risk assessments based on CVSS scores and prioritize remediation accordingly.
• Assign vulnerabilities to team members and ensure timely communication and resolution.
• Use remediation methods such as:
• Patch Management
• Application Packaging
• Group Policy Management
• Scripted Deployments(Powershell)
• DCM via SCCM
• Auto-update (Cloud Managed)
• Manual Remediation
• Certificate Management

Team Collaboration & Workplace Conduct

• Collaborative Mindset: Actively contributes to team objectives while fostering a culture of mutual respect and shared success.
• Cross-Team Engagement: Builds trusted relationships across teams and levels, engaging authentically to drive alignment and collective ownership.
• Professional Conduct: Models accountability and professional behavior that reinforces team cohesion and upholds organizational values.
• Inclusive Communication: Encourages open dialogue and inclusive participation, ensuring all voices are heard and valued.
• Adaptability & Support: Thrives in dynamic environments, showing resilience and supporting others through change and challenge.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.