System Nursing Call Center Manager- Urology

About the role

Oversees the daily operations of patient care and resources, specifically related to triage nursing, medication management, and clinical referral review in the statewide systemized nursing call center.

Responsibilities

• Aligns administrative strategy with frontline delivery by overseeing clinical workflows and resource management for service-line-specific PODs.
• Provides seamless continuity for patients across the state while ensuring the highest standards of safety, accuracy, and efficiency.
• Manages a team of remote direct reports while adapting to the specific accountability needs of the program to optimize both the patient and provider experience.

Requirements

• Bachelor's Degree is required. Master's Degree is preferred.
• Requires 4-6 years of relevant experience.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN License.
• Requires that the RN has graduated from a nationally accredited nursing program.
• Requires Basic Life Support certification through the AHA.
• Candidate will need to complete quarterly RQI on-site to retain active BLS status.
• Other Advanced Life Support certifications may be required per unit/department specialty according to patient care policies.
• Requires completion of Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements.
• Requires knowledge in business applications.
• Requires the ability to plan and manage the utilization of resources.
• Requires knowledge of the principles of growth and development over the life span.
• Requires knowledge and skills necessary to provide care appropriate to the age and development levels of the patients served.
• Requires the ability to facilitate and lead work groups.
• Requires the ability to apply the organization personnel policies and procedures.
• Requires the ability to promote teamwork and build effective relationships.
• Requires the ability to take initiative and meet objectives.

Qualifications

• Indiana University Health is seeking individuals who embody these values to join our Nursing- Call Center System leadership team in the role of System Nursing Call Center Manager.
• Candidates should reside in the state of IN with preference for individuals with previous leadership, urology, and ambulatory experience.

Skills

• Knowledge in business applications.
• Ability to plan and manage the utilization of resources.
• Knowledge of the principles of growth and development over the life span.
• Knowledge and skills necessary to provide care appropriate to the age and development levels of the patients served.
• Ability to facilitate and lead work groups.
• Ability to apply the organization personnel policies and procedures.
• Ability to promote teamwork and build effective relationships.
• Ability to take initiative and meet objectives.

Benefits

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

Pay

Details about pay are not specified in this job posting.

Schedule

Details about schedule are not specified in this job posting.