System Nursing Call Center Manager- Afterhours

About the role

Oversees the daily operations of patient care and resources, specifically related to triage nursing, medication management, and clinical referral review in the statewide systemized nursing call center.

Responsibilities

• Aligns administrative strategy with frontline delivery by overseeing clinical workflows and resource management for service-line-specific PODs.
• Provides seamless continuity for patients across the state while ensuring the highest standards of safety, accuracy, and efficiency.
• Manages a team of remote direct reports while adapting to the specific accountability needs of the program to optimize both the patient and provider experience.

Requirements

• Bachelor's Degree is required. Master's Degree is preferred.
• Requires 4-6 years of relevant experience.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN License.
• Requires that the RN has graduated from a nationally accredited nursing program.
• Requires Basic Life Support certification through the AHA.
• Candidate will need to complete quarterly RQI on-site to retain active BLS status.
• Other Advanced Life Support certifications may be required per unit/department specialty according to patient care policies.
• Requires completion of Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements.
• Requires knowledge in business applications.
• Requires the ability to plan and manage the utilization of resources.
• Requires knowledge of the principles of growth and development over the life span.
• Requires knowledge and skills necessary to provide care appropriate to the age and development levels of the patients served.
• Requires the ability to facilitate and lead work groups.
• Requires the ability to apply the organization personnel policies and procedures.
• Requires the ability to promote teamwork and build effective relationships.
• Requires the ability to take initiative and meet objectives.

Qualifications

• Bachelor's Degree is required. Master's Degree is preferred.
• Requires 4-6 years of relevant experience.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN License.
• Requires that the RN has graduated from a nationally accredited nursing program.
• Requires Basic Life Support certification through the AHA.
• Candidate will need to complete quarterly RQI on-site to retain active BLS status.
• Other Advanced Life Support certifications may be required per unit/department specialty according to patient care policies.
• Requires completion of Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements.

Skills

• Knowledge in business applications.
• Ability to plan and manage the utilization of resources.
• Knowledge of the principles of growth and development over the life span.
• Knowledge and skills necessary to provide care appropriate to the age and development levels of the patients served.
• Ability to facilitate and lead work groups.
• Ability to apply the organization personnel policies and procedures.
• Ability to promote teamwork and build effective relationships.
• Ability to take initiative and meet objectives.

Benefits

This will be a primarily remote role with occasional travel across the state of Indiana. To start, hours will be Monday-Friday shift. Once the space goes live in December, it will convert to 7PM-3AM Sunday-Thursday or possibly 7PM-3AM Monday-Friday with some flexibility, as some of this is still to be determined.

Pay

To be determined based on qualifications and experience.

Schedule

To be determined based on qualifications and experience.