System Network Administrator III

About the role

Systems/Network Administrators are responsible for the design, installation, configuration, and documentation of the physical environment. They are responsible for the build activities, maintenance and administration of the enterprise servers (physical and virtual) and storage architectures. This includes the placement of all of the physical equipment such as servers, storage devices and required cabling. Systems/Network Administrators set up accounts on servers, configure the necessary backups and security software, provide technical support and troubleshoot problems in the server environment. There may be some level of programming and incumbents may be responsible for script writing. They will assist in the assessment of new technologies, and participate in the planning, testing, and plans for hardware/software changes to the environment.

Responsibilities

• Assist in the overall design of Albany Med’s corporate enterprise server/storage architecture
• Mentor Microsoft System/Network Administrator – Levels I and II to assemble, build and configure server/storage hardware to pre-established design standards and complete associated documentation
• Monitor day-to-day server/storage performance, troubleshoot server/storage problems and outages, participate in scheduled upgrades and collaborate with server/storage architects on server/storage optimization
• Secure server/storage systems by enforcing policies, and defining and monitoring access
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal server/storages and participating in professional organizations; and obtaining Microsoft or comparable certifications
• Report server/storage operational status
• Upgrade data server/storage equipment to the latest stable firmware releases
• Apply configurations to routing and switching equipment
• Provide remote support of on-site engineers and end users/customers during installation
• Provide remote troubleshooting and fault finding if issues occur upon initial installation
• Be responsible for system maintenance of server/storage/internet/intranet hardware
• Act as a liaison between customer and vendor to solve software/hardware problems
• Participate in the help desk environment with regard to problem identification, logging and resolution
• Provide education for customers with regard to Albany Med’s server/storage
• Provide offsite support of remote customers
• Assist in configuration and installation of all server/storage peripherals
• Oversee and monitor work of Microsoft System/Network Administrator – Levels I and II

Contact with others

• Primary contacts will be internal to Information Technology
• Contact with other Albany Med departments will be limited and in support of job specific activities or in the supervision of projects
• Potentially lead and/or facilitate conversations with customers on requirements
• Be able to present solutions and findings to customers and executives
• Contact with vendors will be expected in support of problem resolution or future product functionality
• Contact with others outside Albany Med will consist of engagement in job specific forums/organizations for technical collaboration, and potential collaboration with other health care organizations

Other

• Adapt to changing work priorities and a fast-paced environment while maintaining a professional attitude
• Work independently on projects and ask for support when necessary
• Provide on-call, extended weekday and weekend support for on-site and off-site locations, as warranted by critical business requirements
• Maintain confidentiality by using and communicating information only as needed to perform one’s duties
• Perform at or above the Information Technology performance standards
• Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
• Perform other duties or assignments as designated by management