System Navigator

Job Summary

Demonstrates and develops supportive/coaching relationship with patients and their caregivers to help them navigate the system to support their well-being, consistent with the service principals including providing assistance (e.g., attending appointments, providing community linkages) and supporting education related to physical health, behavioral health, and social determinants of health. Supports whole-person care principles.

Responsibilities

• Enhanced Care Management (ECM) is a program within a far-reaching, multiyear plan to transform California's Medi-Cal system, known as California Advancing and Innovating Medi-Cal (CalAIM).
• Works actively with the program's other team members to develop strategies for outreach to consumers who tend to isolate themselves.
• Assists consumers in selecting services and/or programs that will be useful in achieving their recovery and/or treatment goals.
• Demonstrates a commitment to consumer choice and empowerment.
• Demonstrates an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
• Affords consumers assistance with identifying, linking to and appropriately utilizing healthcare resources including the member's primary care physician as well as specialty care providers, dental care and vision care, if applicable.
• Affords consumers assistance with establishing benefits such as Supplemental Security Income (SSI), Medi-Cal and other benefits for which they are eligible.
• Affords consumers assistance with identifying their housing needs and/or resources in the community to meet these needs.
• Affords consumers assistance with linking to and utilizing substance abuse services both on-site, if available, as well as in the community.
• Affords consumers assistance with linking to and utilizing education and employment services.
• Affords consumers assistance in learning social skills and independent living skills that facilitate community integration including budgeting, transportation and grooming and hygiene.
• Develops and facilitates peer support and self-help groups as appropriate to recovery/treatment goals.
• Increases awareness and provides linkage to self-help programs and consumer advocacy organizations that promote recovery.
• Affords consumers assistance in making vocational choices and assists them in overcoming barriers to employment.
• Encourages and supports members' skills and talents.
• Maintains billable services consistent with program needs and funding source expectations, through documentation and other required paperwork.
• Attends and participates in staff meetings on a regular basis to provide input towards program development and staff training.
• Attends and participates in scheduled supervision to provide or receive input towards program development and staff training.
• Exhibits a non-judgmental approach to effective listening maintaining, respectful eye contact and an appropriate level of engagement.
• Reports to work on time and maintains reliable and regular attendance.
• Models the agency's mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent manner with a diverse member population and promotes favorable interaction with managers, co-workers and others.
• Provides caregivers or other support system with information about the agency, process and procedures, and the various roles to assist them.
• Uses their voice to direct treatment.
• Participates in continuous learning process as it relates to engaging consumers.

Qualifications

• High School Diploma or GED and one (1) year of relevant experience required, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include: Completion of Mental Health Worker Training Course may be required by the program, and self-identified as a person with relevant (or family) experience with mental illness and the mental health system.
• Ability to identify recovery principles and explain their recovery process.
• National Provider Identifier (NPI) registered as a Mental Health Worker.
• Must know or quickly acquire extensive knowledge of local community resources.

Pay Range

$28.48 - $35.02

Benefits

We Offer Benefits Eligibility starts on day ONE We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE. 401K Employer Match up to 4% Competitive Time Off Plans Must meet eligibility requirements based on employment status