System Navigator

Overview

Schedule: Monday through Friday, from 8:30am to 5pm.

Compensation We Offer: The initial compensation for this position ranges from $26.57 to $32.68 per hour; depending on experience, location, and internal equity considerations. 7.5% Bilingual Differential for qualified positions*

Benefits We Offer: Benefits Eligibility starts on day ONE. We provide a robust benefits package which includes medical, dental, vision, and more. See our Benefits Page HERE.

Responsibilities

• Works actively with the program's other team members to develop strategies for outreach to consumers who tend to isolate themselves.
• Assists consumers in selecting services and/or programs that will be useful in achieving their recovery and/or treatment goals.
• Demonstrates a commitment to consumer choice and empowerment.
• Supports consumer's integration into the community through social and recreational activities.
• Helps consumers and family members identify, understand and combat stigma and discrimination associated with mental illness and develop strategies to reduce self-stigma.
• Increases awareness and provide linkage to self-help programs and consumer advocacy organizations that promote recovery.
• Supports the vocational choices consumers make and assist them in overcoming barriers to employment.
• Encourages and supports members' skills and talents.
• Maintains billable services consistent with program needs and funding source expectations, through documentation and other required paperwork.
• Attends and participates in staff meetings on a regular basis to provide input towards program development and staff training.
• Attends and participates in scheduled supervision to provide or receive input towards program development and staff training.
• Exhibits a non-judgmental approach to effective listening maintaining, respectful eye contact and an appropriate level of engagement.
• Reports to work on time and maintains reliable and regular attendance.
• Models the agency's mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent manner with a diverse member population and promotes favorable interaction with managers, co-workers and others.
• Provides caregivers or other support system with information about the agency, process and procedures, and the various roles to assist them.
• Uses their voice to direct treatment.
• Participates in continuous learning process as it relates to engaging consumers.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma or GED and one (1) year of relevant experience required, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• May include: Completion of Mental Health Worker Training Course, self-identified as a person with relevant (or family) experience with mental illness and the mental health system, Ability to identify recovery principles and explain their recovery process, National Provider Identifier (NPI) registered as a Mental Health Worker, Must know or quickly acquire extensive knowledge of local community resources.

Job Competencies

• Conflict Resolution
• Documents Clearly and Accurately
• Encouraging Customer Focus
• Learns on the Fly
• Time Management

Physical Requirements

• While performing the duties of this job the employee is frequently required to stand or sit.
• The employee is required to use hands to produce records and/or documentation in manual or electronic format.
• The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.