System Integration Specialist (on-site)

Summary of Essential Functions

• Integrate electronic systems, including hardware, software, and firmware
• Troubleshoot and repair computer hardware and software issues
• Interpret site surveys and translate requirements to the integration process
• Exceed customer satisfaction objectives as outlined by Arrow management
• Recommend and execute appropriate solutions in a timely manner
• Gather trace information when troubleshooting systems problems
• Analyze customer equipment problems in accordance with established performance standards
• Meet shipping deadlines in relation to installation schedules
• Work closely with Product Support to diagnose problems and develop engineering changes when needed
• Monitor specifications of products in compliance with state regulatory agencies
• Perform on-site installations, surveys, and support when needed
• Assist customers on the configuration and programming of Arrow equipment
• Provide technical training on Arrow equipment for distributors and new employees
• Assist on writing technical manuals and web updates for new equipment
• Follow up with customers promptly when needed
• Provide afterhours support on an on-call rotation when applicable

Requirements

• Minimum of 3 years education or commensurate experience in Windows based software installation and PC repair
• Competency in various software including MSOffice, Windows, Windows Server, VMware, Active Directory and WIFI technology
• Competency in network technologies including the Cisco family
• Working knowledge of electronic products and services
• Ability to read software and technical manuals
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication skills
• Strong customer relation and phone skills
• Self-motivated to work independently without direct supervision
• Effective planning and organizational skills to efficiently manage time and workload
• Associate degree or commensurate training in Computer Technology

Preferred Qualifications

• Previous experience in customer technical support
• Prior experience in supporting electronic gaming devices
• Prior experience in supporting and installing proprietary software
• Certification and 2 or more years of commensurate experience in network technologies
• Certification and 2 or more years of commensurate experience in computer repair

Working Conditions

• Travel may be required on an occasional basis
• Overtime availability is required

Benefits

• Profit-sharing
• 401(k) matching
• Great benefits
• Paid time off including a bonus week every July