System Integration Engineer

Position Summary

Responsibilities

• Work directly with customers to provide software installations
• Manage equipment lists and gather equipment information for assigned projects
• Work with sales to scope and quote projects
• Affiliate with licensing and upgrades
• Participate in development of departmental procedures/guidelines
• Participate in meetings for new devices to be monitored
• Manage the template libraries
• Affiliate with testing and development for new software releases
• Track and resolve any field issues related to development
• Create and maintain any technical support documentation related to the Environet products
• Provide Domestic and International Technical Assistance as an escalation contact

Qualifications

• BS CS – preferred
• Or similar Computer Science/degree, or equivalent training and experience in the following areas:
• Interacting with customers in a technical role
• Working directly with hardware and/or software systems in data center or other high-availability environments
• Minimum four years equivalent industry experience in one or more of the following:
• BMS systems
• Electronic Monitoring systems
• Protocols and integration
• Computer based networks
• Database Administration
• Software support
• Minimum three years-experience interacting with customers in a support role required, technical support experience preferred
• Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is required
• Effective troubleshooting skills and resolution documentation
• Strong knowledge of PCs and Operating Systems: Windows 10, Server 2016 and current systems
• Proficient in all Microsoft Office products, especially MS Outlook, Excel and Sharepoint
• Firm understanding of Data Communications Processes, including: Network devices, LANs, WANs, VPNs, RDP, WebEx and other remote access tools
• Firm understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, BACnet, Modbus, LON, SNMP and other network protocols.
• Experience with schematics and wiring diagrams
• Excellent writing and verbal communication skills
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Possess a positive attitude and flexibility in a rapidly changing environment
• Ability to manage multiple projects/issues simultaneously
• Properly interact with all levels in the organization, and with the customer
• Conscientious, accurate, detail oriented, and self-motivated
• Ability to work without direct supervision