System Implementation Specialist

About the role

Mindray North America is seeking a System Implementation Specialist to join our team. This role supports the installation, integration, and performance of Mindray’s central station systems in hospital environments.

Responsibilities

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
• Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing.
• Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
• Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
• Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

Requirements

• Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
• Experience with telemetry or RF systems (minimum one year preferred).
• Working knowledge of Microsoft Windows OS and IT networking concepts.
• Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
• Excellent communication, organization, and critical thinking abilities.
• Customer-focused, independent, and solutions-oriented with a positive attitude.
• Valid driver’s license with a clean driving record.

Qualifications

• Must be able to lift up to 75 lbs. with or without assistance.

Skills

• System design, installation, troubleshooting, and repair of monitoring systems.
• Comprehensive testing of systems.
• After-hours phone support.
• Collaboration with cross-functional teams.

Benefits

• Competitive compensation package.
• Comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more.

Pay

$80,000-$90,000

Schedule

This is a home-based field position requiring approximately 70% travel to hospital sites. The role involves physical activity, including working in ceilings, under desks, and other hospital infrastructure spaces. Overnight stays and occasional weekend or holiday on-call coverage are required. Must be able to lift up to 75 lbs. with or without assistance.