System Engineer I

About the role

Reflexive Concepts is seeking a System Engineer I to join their growing team. The position involves providing 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems, monitoring systems, and delivering Tier 1 and Tier 2 support using JIRA for ticket management.

Responsibilities

• Provide online and telephone customer support
• Manage Public Key Infrastructure (PKI), Attribute-Based Access Control (ABAC), Entitlements Management, LDAP directories, SQL and basic database querying, RESTful services, and Linux operating systems
• Analyze system applications and perform troubleshooting
• Communicate complex software systems to customers
• Write technical documentation to support customers
• Aid in understanding and defining customer needs
• Collaborate with colleagues to assist with educating/training customers on software capabilities

Requirements

• Seven (7) + years of relevant experience
• Bachelor's Degree or higher in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline
• Additional five (5) years of experience may be substituted for the degree, for a total of twelve (12) years

Qualifications

• Experience with Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
• Knowledge of Analyze system applications and perform troubleshooting
• Ability to modify Confluence pages and write technical documentation to support customers
• Skills in Linux operating systems
• Desired skills include working in a collaborative environment, with minimal supervision

Skills

• Must have the ability to work in a collaborative environment, with minimal supervision

Pay

TBD

Schedule

TBD

Benefits

N/A