System Engineer

About the role

Symbotic is changing the way consumer goods move through the supply chain with its A.I.-powered robotic technology platform. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility. Symbotic is seeking a System Engineer to support the day-to-day reliability, availability, and performance of our automated warehouse systems in a live production environment. This role is hands-on and operational in nature, aligned closely with a Maintenance Engineer or Lead Automation Technician profile. The System Engineer focuses on troubleshooting, maintaining, and stabilizing complex electro-mechanical and automated systems to ensure safe, consistent system uptime. This role is not commissioning-focused, not controls-programming-heavy, and not customer-facing, but instead centered on system health, equipment reliability, and technical execution on site. The System Engineer is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.

Responsibilities

• Monitor and maintain the health of automated systems including conveyors, lifts, robotic vehicles, motors, sensors, and PLC-controlled equipment.
• Perform advanced electrical, mechanical, and automation troubleshooting to resolve production-impacting issues.
• Diagnose failures across PLCs (Allen-Bradley), VFDs, AC/DC motors, servo motors, sensors, and control hardware.
• Support and execute preventive and corrective maintenance activities on automated equipment.
• Utilize system data, alarms, logs, and dashboards to identify fault conditions and recurring issues.
• Document maintenance activities, repairs, and findings using CMMS systems (e.g., Maximo) and internal tools.
• Act as a senior technical escalation point during system disruptions or downtime events.
• Partner with on-site maintenance, operations, and technical teams to restore and stabilize system performance.
• Provide technical guidance and on-the-job support to maintenance technicians and operators.
• Step in to support critical on-site technical functions as needed to maintain operational continuity.
• Ensure compliance with OSHA, LOTO, electrical safety, and Symbotic safety standards.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Science, Software Engineering, Automation Engineering, or a related field, or equivalent hands-on experience.
• Minimum of 1 year of hands-on experience with PLCs, preferably Allen-Bradley, focused on diagnostics and troubleshooting (not heavy programming).
• Minimum of 1 year of experience with VFDs, including diagnosing speed, torque, and drive-related issues.
• Minimum of 1 year of experience working with AC and DC motors.
• Hands-on experience with automated systems such as conveyor systems, conveyor belts, vertical lifts, and motor-driven equipment.
• Experience supporting autonomous or semi-autonomous