System Engineer

About the role

Symbotic is an automation technology leader reimagining the supply chain with its end‑to‑end, AI‑powered robotic and software platform. Intelligent software orchestrates advanced robots in a high‑density, end‑to‑end system that reinvents warehouse automation for increased efficiency, speed, and flexibility. The System Engineer supports the day‑to‑day reliability, availability, and performance of Symbotic’s automated warehouse systems in a live production environment. This hands‑on, operational role aligns closely with a Maintenance Engineer or Lead Automation Technician, focusing on troubleshooting, maintaining, and stabilizing complex electro‑mechanical and automated systems to ensure safe, consistent system uptime. The role is not commissioning‑focused, not controls‑programming‑heavy, and not customer‑facing, but centers on system health, equipment reliability, and technical execution on site. As part of the Customer Operations organization, the System Engineer helps drive operational excellence by partnering with onsite customers to achieve best‑in‑class quality, safety, and system performance. Work is performed in an active industrial environment with high levels of automation, requiring the ability to work at heights up to 45 ft and within confined spaces, lift and/or move up to 50 lb, tolerate varying temperatures, and comply with all PPE, LOTO, fall protection, and electrical safety requirements.

Responsibilities

• Monitor and maintain the health of automated systems including conveyors, lifts, robotic vehicles, motors, sensors, and PLC‑controlled equipment.
• Perform advanced electrical, mechanical, and automation troubleshooting to resolve production‑impacting issues.
• Diagnose failures across PLCs (Allen‑Bradley), VFDs, AC/DC motors, servo motors, sensors, and control hardware.
• Support and execute preventive and corrective maintenance activities on automated equipment.
• Utilize system data, alarms, logs, and dashboards to identify fault conditions and recurring issues.
• Document maintenance activities, repairs, and findings using CMMS systems (e.g., Maximo) and internal tools.
• Act as a senior technical escalation point during system disruptions or downtime events.
• Partner with on‑site maintenance, operations, and technical teams to restore and stabilize system performance.
• Provide technical guidance and on‑the‑job support to maintenance technicians and operators.
• Step in to support critical on‑site technical functions as needed to maintain operational continuity.