System Engineer

About the Company

Starting as a typewriter company in Chickasha, OK in 1934, Standley Systems is committed to supporting businesses with the technology tools and resources needed to grow and thrive in today’s fast-changing world. As Standley Systems has evolved, we provide a holistic approach to each client environment with business technology solutions in two key areas: Technology Services and Managed Services.

Standley Systems is deeply invested in Oklahoma, where we were born, raised, and continue to grow. We support the health and well-being of our state, understanding that a strong business base is critical to maintaining a strong economy. Oklahoma is our home, and we invest our time, resources, and talent to support community partners and organizations committed to making Oklahoma a great place to worship, live, work, and play.

About the Role

The System Engineer will provide technical support for clients and team members with complex issues that require additional expertise. This position reports directly to the IT Help Desk Supervisor.

Responsibilities

• Configure, install, and troubleshoot Azure cloud resources, servers, networks, and applications
• Serve as third-level support for all users with the most complex problems, especially related to servers, networks, and Azure/cloud infrastructure
• Use advanced troubleshooting techniques to resolve complex problems using available tools, including Azure Monitor, Log Analytics, and native Azure diagnostic tools
• Monitor and respond to alerts for customer equipment and Azure environments prior to the customer becoming aware
• Courteously obtain and convey concise problem information for internal service personnel
• Solve problems in Windows & Mac platforms with equal proficiency
• Proactively maintain servers, networks, and hybrid/cloud environments, including patching, backups, and security configurations
• Support migration and integration projects moving on-prem infrastructure to Azure
• Maintain in-depth knowledge of Standley Systems supported products and services
• Assist with identifying available solutions to enhance and improve support delivered to customers
• Review and update Help Desk documentation as assigned, including Azure/cloud environment documentation
• Make recommendations for improving support and customer experience
• Maintain high CSAT score and exceed customer expectations for SLAs (Service Level Agreement)

Requirements

• Successfully prioritize service issues based on multiple competing objectives while multitasking
• Effectively communicate with team members & customers with excellent verbal and written communication skills
• Highly organized, detail-oriented, and self-motivated with strong customer relationship skills
• Advanced, hands-on experience with Microsoft Azure, including Azure Active Directory/Entra ID, Azure Virtual Machines, Azure Virtual Networks (VNets), Network Security Groups, and Azure VPN Gateway/ExpressRoute
• Proven ability to deploy, configure, and troubleshoot hybrid cloud environments (on-prem to Azure), including Azure AD Connect/Entra Connect and hybrid identity management
• Experience with Azure Backup, Azure Site Recovery, and disaster recovery planning in cloud/hybrid environments
• Familiarity with Microsoft Intune/Endpoint Manager for device and policy management
• Azure Administrator Associate (AZ-104) certification required or ability to obtain within 6 months of hire; additional certifications (AZ-500, AZ-305) a plus
• Willingness and commitment to ongoing learning and self-development
• Advanced knowledge of networking troubleshooting, including ISP Equipment, Firewalls, Switches, and Servers
• Excellent knowledge of PCs, Servers, MFPs, Email, VLANs, Wired and Wireless Networking, Storage, and Backups
• Strong experience with multiple OS, Virtual Servers, Backup Restoration, Network Troubleshooting, Server Configuration
• Excellent experience deploying, managing, and troubleshooting network and server infrastructures
• Good driving record, valid driver's license, and proof of insurance

Preferred Qualifications

• CompTIA Network+ or Security+ certifications
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Minimum of 5 years of previous technical support-related experience