System Engineer

About the role

This position is a key functional role within our organization's Project Delivery team. The Systems Engineer provides Tier 3 escalation support and serves as the senior technical resource for server, cloud, and Microsoft 365 environments, while also delivering project work migrations, infrastructure buildouts, backup and security implementations, and automation initiatives from design through completion.

Responsibilities

• Install, Configure, Manage, and Troubleshoot Physical, Virtual, and Cloud Servers Per Ntiva and Industry Best practices.
• Respond to Day-to-Day Critical Issues or Requests where Advanced Expertise or Experience is needed.
• Migrate, configure, troubleshoot, and administer Microsoft 365 environments for new and existing clients.
• Manage our RMM solution used to remotely support the client and internal servers and workstations.
• Provide Tier 3 support for escalations and outages, in some cases requiring communications with customers and end users.
• Maintain Client Backup Solutions for Cloud and On-Prem Infrastructures.
• Monitor alerting and identify trends - perform root cause analysis to resolve the problem.
• Participate in the development and design of Client Support efforts and systems.
• Design, build, and maintain automated processes for various tasks.
• Employ good communication and documentation habits.
• Perform other tasks and duties as assigned by Management.

Requirements

• At least 5+ years of Hands-On IT MSP or Other Relevant experience.
• Keen ability to troubleshoot IT issues and dedication to follow an issue to resolution.
• A willingness and commitment to learn new things and grow new skill sets.
• Critical thinking and creative problem solving.
• Ability to efficiently multitask and independently complete projects and tasks.
• Outstanding communication skills - both written and verbal.
• Must be highly focused on customer service.
• Extreme attention to detail, a passion for accuracy, and excellent organizational skills.
• Discretion and confidentiality when required.
• Self-motivated with a positive attitude.
• Effectively handle deadline pressures and manage conflicting priorities.
• Excellent judgment and situational awareness.
• Hands-on experience configuring and administering Microsoft 365 environments.
• Experience managing Entra ID and Active Directory synchronization, including identity and access troubleshooting.
• Strong working knowledge of Exchange Online administration, mail flow, and issue resolution.
• Experience administering and supporting SharePoint Online and OneDrive environments.
• Proficiency supporting and administering Microsoft Teams, including configuration and troubleshooting.
• Experience with Microsoft Intune for device, application, and policy management.
• Knowledge of Windows Autopilot deployment, provisioning, and troubleshooting.
• Powershell scripting experience and an automation-focused mindset; broader automation experience is preferred.
• Bonus points for Experience deploying, configuring, and managing Microsoft Defender for Endpoint to strengthen endpoint security and threat response.
• Experience administering Microsoft Defender for Office 365, including email protection, anti-phishing, and threat investigation capabilities.
• Familiarity with Microsoft Purview, including data loss prevention, retention policies, and sensitivity labels.
• Experience designing and implementing Conditional Access policies that balance security requirements with user access needs.
• Hands-on experience supporting and administering Microsoft Azure cloud environments.

Qualifications

• Must have at least 5+ years of hands-on IT MSP or other relevant experience.
• Must have keen ability to troubleshoot IT issues and dedication to follow an issue to resolution.
• Must have a willingness and commitment to learn new things and grow new skill sets.
• Must have critical thinking and creative problem solving skills.
• Must have the ability to efficiently multitask and independently complete projects and tasks.
• Must have outstanding communication skills - both written and verbal.
• Must have a self-motivated attitude with a positive outlook.
• Must have excellent judgment and situational awareness.
• Must have hands-on experience configuring and administering Microsoft 365 environments.
• Must have experience managing Entra ID and Active Directory synchronization, including identity and access troubleshooting.
• Must have strong working knowledge of Exchange Online administration, mail flow, and issue resolution.
• Must have experience administering and supporting SharePoint Online and OneDrive environments.
• Must have proficiency supporting and administering Microsoft Teams, including configuration and troubleshooting.
• Must have experience with Microsoft Intune for device, application, and policy management.
• Must have knowledge of Windows Autopilot deployment, provisioning, and troubleshooting.
• Must have Powershell scripting experience and an automation-focused mindset; broader automation experience is preferred.
• Must have experience deploying, configuring, and managing Microsoft Defender for Endpoint to strengthen endpoint security and threat response.
• Must have experience administering Microsoft Defender for Office 365, including email protection, anti-phishing, and threat investigation capabilities.
• Must have familiarity with Microsoft Purview, including data loss prevention, retention policies, and sensitivity labels.
• Must have experience designing and implementing Conditional Access policies that balance security requirements with user access needs.
• Must have hands-on experience supporting and administering Microsoft Azure cloud environments.

Skills

• Microsoft 365 Migration, Configuration, Troubleshooting, and High-Level Administration for new and existing clients.
• Understanding and Managing our RMM solution used to remotely support the client and internal servers and workstations.
• Providing Tier 3 support for escalations and outages, in some cases requiring communications with customers and end users.
• Maintaining Client Backup Solutions for Cloud and On-Prem Infrastructures.
• Monitoring of Alerting and Identifying Trends - Performing root cause analysis to resolve the problem.
• Designing, building, and maintaining automated processes for various tasks.
• Employing good communication and documentation habits.
• Performing other tasks and duties as assigned by Management.

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family.
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period!
• Group Term Life and Accidental Death and Dismemberment coverage (company provided).
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided).
• Health Savings Account (HSA) Options / PPO Options.
• Employee Assistance Program.
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays.
• Education Reimbursement Program.
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards.
• Clear Promotion and Advancement Tracks.

Pay

Salaried/Exempt.

Schedule

Monday – Friday, approximately 8am – 5pm EST. This position may have on call needs to cover evening and weekend hours for special projects.