System Engineer

Job Description

The primary purpose of this role is to independently administer and support core datacenter and cloud services that enable business operations globally. This role is responsible for reliable service delivery across server, storage, backup, monitoring, file services, and cloud platforms, while contributing to automation, resilience, and standards compliance.

• Administer production infrastructure across datacenter and cloud environments, including compute, storage, backup, virtualization, and file services.
• Manage core infrastructure services such as DHCP, DNS, NTP, FTP, and platform monitoring/alerting.
• Execute patching, lifecycle maintenance, compliance remediation, and vulnerability-related infrastructure actions.
• Support cloud service management activities including provisioning, governance, optimization, and operational support.
• Perform root cause analysis for recurring infrastructure issues and recommend corrective actions.
• Participate in disaster recovery planning, testing, and recovery execution for supported platforms.
• Develop and maintain scripts, automation routines, and infrastructure configuration standards.
• Cook up coordination with security, application, database, and network teams on incidents, projects, and changes.

Key Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.
• Relevant technical certifications preferred in cloud, virtualization, operating systems, backup, or storage.
• ITIL foundation or equivalent service management knowledge preferred.
• Strong technical documentation skills required.
• 3–5 years of experience supporting enterprise infrastructure environments.
• Hands-on experience with Windows and/or Linux server administration.
• Experience with virtualization platforms, storage, backup, and monitoring tools.
• Familiarity with cloud platforms such as Azure and/or AWS.
• Working knowledge of scripting, configuration management, or infrastructure automation.
• Experience supporting change, incident, and problem management in a production environment.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.
• Relevant technical certifications preferred in cloud, virtualization, operating systems, backup, or storage.
• ITIL foundation or equivalent service management knowledge preferred.
• Strong technical documentation skills required.
• 3–5 years of experience supporting enterprise infrastructure environments.
• Hands-on experience with Windows and/or Linux server administration.
• Experience with virtualization platforms, storage, backup, and monitoring tools.
• Familiarity with cloud platforms such as Azure and/or AWS.
• Working knowledge of scripting, configuration management, or infrastructure automation.
• Experience supporting change, incident, and problem management in a production environment.

Benefits

• Choice of medical plans with prescription coverage
• Employer HSA contribution
• Dental & Vision Insurance
• Paid Parental Leave
• Short & Long-Term Disability
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
• Tuition assistance program

Competencies and Behaviors

• Accountability – Intermediate: Owns work end-to-end and delivers with limited supervision.
• Problem Solving – Intermediate: Diagnoses issues effectively and applies structured technical judgment.
• Collaboration – Intermediate: Works across teams to resolve incidents and coordinate change activity.
• Continuous Improvement – Intermediate: Identifies repeatable work and improves efficiency through standardization or automation.
• Quality Orientation – Intermediate: Produces accurate, reliable work with attention to operational risk and compliance.

Scope Factors

• Supports critical enterprise infrastructure used across multiple business functions and locations.
• Works independently on standard and moderately complex technical issues.
• No direct people management, but may provide guidance to junior staff.
• Contributes to small-to-medium infrastructure projects and platform improvements.
• Serves regional and global environments with business continuity implications.
• May provide technical input to operational and refresh budget planning.

Company Information

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status. If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com. Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.