System Director Retail Pharmacy Services
Job Summary
Tower Health is seeking a motivated, experienced leader to oversee retail, specialty, and mail‑order pharmacy services. The System Director for Retail Pharmacy Services develops, manages, and operates an assigned pharmacy service area in a patient‑centric manner, monitors system performance against metrics (budget, quality, patient experience), and upholds the organization’s mission, vision, values, and customer‑service standards.
Responsibilities
- Develop, manage, and operate an assigned pharmacy service area with a focus on patient‑centric care.
- Monitor and manage system performance against budget, quality, and patient‑experience metrics.
- Oversee daily operations, including reviewing, recommending, and implementing service enhancements.
- Manage capital, expense, and revenue budgets for the service area.
- Establish and maintain an organizational structure and staffing plan to achieve service‑line goals.
- Supervise staff and coordinate scheduling.
- Ensure effective and efficient provision of patient‑care services and coordinate with other health‑care providers.
- Develop and maintain systems that promote operational efficiency, resource utilization, and fiscal responsibility.
Qualifications
- Doctorate degree (PharmD) – or a combination of relevant education and experience may be considered in lieu of a doctorate.
- Proven experience leading large teams.
- Familiarity with specialty and mail‑order pharmacy accreditation preferred.
- PA Pharmacist license (required).
Skills
- Accountability for workplace safety
- Analytical skills
- Change management
- Collaborative skills
- Customer service
- Detail orientation
- Epic proficiency
- Excellent communication and interpersonal skills
- Financial and business acumen
- Leadership
- Listening skills
- Microsoft Office applications
- Organizational skills
- Presentation preparation and delivery
- Problem solving
- Project management
- Strategic thinking
- Strong team player
Benefits
- Generous time off
- Tuition assistance
- Comprehensive health benefits
- Instant access to earned wages throughout the pay period via Tower Advance Pay
- Employee Assistance Program
- Retirement Savings Program
- Life insurance and additional benefits
Overview of Tower Health
Tower Health is a regional health‑care system serving communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher’s Hospital for Children (in partnership with Drexel University). The system is committed to academic medicine and training, offering residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additional services include Reading Hospital Rehabilitation at Wyomissing, home health care (Tower Health at Home), TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities. Currently, there are seven ambulatory pharmacy locations with more opening soon.