System Development Manager, AWS Resilience, AWS Incident Response, AWS Incident Response

Key job responsibilities

• Incident Response Leadership
• Own the operational readiness of your team for high-severity incident response.
• Ensure your engineers can lead calls effectively - triaging, coordinating resolvers, communicating clearly under pressure, and driving incidents to mitigation.
• Drive improvements in the tooling and automation that supports incident response.
• Detection & Observability Improvement
• Drive improvements in how AIR detects and responds to AWS health events.
• Use data and learnings from real incidents to improve detection speed, accuracy, and coverage.
• Explore new approaches, including generative AI, to find leaps in detection and response capabilities.
• Make the important obvious and automate the routine.
• Cross-Site, Cross-Team Coordination
• Coordinate with peer managers in Sydney and Dublin and partner with alarming, detection, and incident tooling teams.
• Establish clear communication channels and feedback loops across the incident management ecosystem.
• Post-Incident Analysis
• Lead root-cause analysis and post-incident reviews.
• Ensure learnings drive corrective actions and that service teams follow through, closing the loop so each incident makes AWS stronger.
• Performance Management & Team Development
• Own all facets of performance and career management for your team.
• Grow engineers at all levels, manage operational load, and maintain a high bar for hiring.

About the team

AWS Incident Response (AIR) leads the response when major incidents hit AWS, coordinating resolvers across services and driving mitigation for complex, multi-service failures that affect millions of customers. The team operates globally across Seattle, Sydney, and Dublin, providing 24/7 coverage. Beyond real-time incident leadership, AIR drives improvements in detection, observability, and response tooling, ensuring each incident makes AWS stronger. It's a high-visibility team with a rare, cross-cutting view of AWS health, focused on making the important obvious and automating the routine.

Basic Qualifications

• 1+ years of engineering team management experience
• 5+ years of experience in systems engineering, systems development, or infrastructure operations
• Strong understanding of distributed systems, networking fundamentals, and infrastructure failure modes
• Excellent communication skills, particularly the ability to convey technical complexity clearly and quickly under pressure

Preferred Qualifications

• Experience hiring, developing and promoting engineering talent
• Experience using data to drive root cause elimination and process improvement
• Experience managing communication with geographically distributed teams
• Experience with operational best practices: monitoring, alerting, and post-incident analysis