System Development Engineer, Networking ADC Software

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Amazon is seeking a Linux/Unix Systems Administrator/Engineer with the ability to automate day to day tasks and develop/build software and/or services from the ground up. A good candidate must have strong Linux/Unix Systems Administration knowledge, including shell scripting, and a proficiency in at least one development language. They must be able to think at "Amazon scale" to solve problems in permanent, sustainable, and scalable ways — with an eye toward utilizing the best solution over the quickest solution.

Responsibilities

• Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security
• Build high-quality, highly available, always-on products
• Research implementations that deliver the best possible experiences for customers
• Create metrics, implement automation and other improvements, and resolve the root cause of software defects
• Build high-impact solutions to deliver to our large customer base
• Participate in design discussions, code review, and communicate with internal and external stakeholders
• Work cross-functionally to help drive business decisions with your technical input
• Work in a startup-like development environment

Systems team scope

At Amazon scale, Network Engineers rely on an ever increasing number of tools to manage thousands of network devices that support AWS services. Our Systems Team manages the hundreds of tools/services and components that the Network Engineers rely on to keep the network operational. This includes systems that track loss and incident correlation, scaling and building of new and existing network devices, and a full suite of monitoring tools. Many of these tools provide integrations with one another to give a broad to in depth view of the status of the network and aid in troubleshooting.

The Systems Development Engineers on the team are responsible for maintaining the network tools/systems described above within US GovCloud and other US Government air gapped regions. This includes troubleshooting problems with systems and services, regular deployment of new versions of the systems and their subcomponents, deployment/system validation and testing, service monitoring, and standing up new services/tools. The team works with many different internal Software Development teams to drive improvement of the systems/services within the team's scope. It is important to be able to work collaboratively and independently to investigate and document issues and create solutions to solve them at scale.

Qualifications

• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
• Bachelor's degree
• 4+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience
• 3+ years of non-internship professional software development experience
• 2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience

Preferred qualifications

• Bachelor's degree in computer science or equivalent
• 6+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience utilizing AWS cloud solutions in a DevOps environment

Skills and attributes

• Strong Linux/Unix Systems Administration knowledge, including shell scripting
• Proficiency in at least one development language
• Calmly and quickly diagnose and fix critical systems failures in high pressure situations
• Manage and grow innovative, production-quality tools to solve real operational problems, in Python, Perl, Ruby, Shell, Java, etc.
• Investigate complicated technical issues scientifically and thoroughly, and assist in fixing them so they don't come back
• Understand how a modern, cloud-hosted application stack works from top to bottom
• Know how to provide technical solutions to real business problems in a global organization
• Experience dealing with customers during problem resolution and operating efficiently under pressure
• Ability to think at "Amazon scale" to solve problems in permanent, sustainable, and scalable ways
• Ability to work collaboratively and independently to investigate and document issues and create solutions at scale

Physical requirements

• Must be able to work in a 24x7 team on call rotation, with ability to drive into workplace for critical events/needs
• The ability to sit in front of computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail
• Travel to data center/systems sites and Amazon/customer offices as needed

Pay

USA, MD, Jessup — 129,200.00 - 174,800.00 USD annually
USA, VA, Herndon — 129,200.00 - 174,800.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits.

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