System Analyst SOC-NOC I

Summary

The System Analyst Security Operations Center/Network Operations Center (SOC/NOC) I provides first point of contact for monitoring, troubleshooting users' requests and responding to basic security and network issues in a 24/7 operational environment. Handles initial incident detection and provides support across both SOC/NOC, escalating complex issues to Tier 2 analysts. Answers calls, resolves incidents and provides continuous monitoring and swift action in response to incidents to maintain the organization's network performance and security.

Essential Functions

• Provides real-time event monitoring of security alerts and events from tools such as SIEM, firewalls, IDS/IPS and anti-virus solutions.
• Maintains optimal performance, availability and reliability of network infrastructure.
• Responds promptly to alerts related to network outages, latency and connectivity issues to ensure rapid response times.
• Escalates incidents and complex network issues to Tier 2 analysts, when necessary.
• Collaborates with other team members to investigate and resolve security events.
• Communicates clearly and details regarding network incidents to other team members to ensure smooth transition during shift changes.
• Maintains incident response documentation and logs.

Qualifications

• Graduate from an accredited college or university with an Associate's degree in Computer Science, Information Technology or a related field is required.
• Two years of experience in Technology or a related field. Additional years of related work experience may be substituted for the required education on a year-for-year basis.
• Experience in SOC/NOC support or a similar role is preferred.
• CompTIA or equivalent Network+ and/or Security+ certification is preferred.
• Experience with network monitoring tools (e.g. SolarWinds, PRTF, Nagios), ticketing systems and incident management tools is preferred.
• Demonstrated basic knowledge and/or understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs); security tools such as firewalls, antivirus solutions and SIEM platforms; and cybersecurity principles, including common attack vectors (e.g. phishing and malware).
• Available and willing to work rotating shifts, including nights, weekends and holidays.
• Proficiency in Microsoft Office applications is required.