System Analyst I

Responsibilities

• Conducts troubleshooting analyses to resolve technical issues and failures.
• Performs both proactive and reactive oversight to system and application availability and stability.
• Provides support to stakeholders/end users as necessary in support of system availability.
• Participates in project implementation assignments.
• Collaborates with other WMC departments and IT teams in support of project rollout, site and infrastructure readiness, problem resolution, and end user support.
• Conducts site surveys, collects and analyzes data.
• Aids in the development of project plans, dependencies, timelines, and contingencies.
• Documents status of assignments and renders timely reporting of project status, outcomes, and problems.
• Affords assistance in coordinating activities with vendors and other outside resources in support of problem resolution.
• Affords assistance in coordinating activities with outside resources in support of system implementation or upgrade.

Qualifications/Requirements

• Experience: 2 years of IT application support and/or data analysis, required; experience in healthcare technology support, including hardware or infrastructure, preferred; experience with device management/integration, preferred.
• Education: Bachelor’s degree in Information Technology, Science, or related field, required.
• Licenses/Certifications: N/A.
• Other: Knowledge of computer systems and applications in meeting medical data reporting requirements; knowledge of program planning and evaluation techniques; ability to compile, analyze, and interpret medical data and forecast trends; ability to work well with medical professionals; ability to communicate effectively, both orally and in writing; ability to effectively use computer applications such as spreadsheets, word processing, calendar, email, and database software in performing work assignments; good judgment; initiative; accuracy; thoroughness; physical condition commensurate with the demands of the position.