System Administrator SA2 [D.26.0145]
Required Skills
- Ten (10) years’ experience as an SA in programs and contracts of similar scope, type, and complexity.
- Bachelor’s degree in a technical discipline from an accredited college or university (or five (5) years of additional SA experience may be substituted for a bachelor’s degree).
- DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher.
Description
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.