System Administrator III

About the role

Reflexive Concepts is seeking a skilled System Administrator III to join our team in Colorado.

Responsibilities

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Manage the daily activities of configuration and operation of IT systems.
• Assist users in accessing and using IT systems.
• Support IT systems including day-to-day operation, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and related hardware.
• Escalate and communicate system status to agency management and internal customers.
• Optimize system operations, resource utilization, and perform system capacity analysis and planning.
• Provide in-depth troubleshooting for IT systems and detailed analysis for escalated tickets.
• Support the dispatch system and hardware problems, remaining involved in the resolution process.
• Configure and manage UNIX and Windows operating systems; install/load OS software; troubleshoot, maintain integrity, and configure network components; implement OS enhancements to improve reliability and performance.
• Support the design of systems, mission architecture, and associated hardware.
• Apply working knowledge of system administration interdependencies within a Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications, and software integration.
• Install and maintain Cisco routers and switches in support of enterprise systems.

Requirements

• Fifteen (15) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in a technical discipline from an accredited college or university; five (5) years of additional SA experience may substitute for the degree.
• Experience supporting implementation, troubleshooting, and maintenance of IT systems.
• Experience managing IT system infrastructure and related processes.
• Experience with day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.
• Skills and experience supporting installation and maintenance of Cisco routers and switches for enterprise systems.