System Administrator II

About the role

TrueCommerce is hiring a Systems Administrator II to join our Tech Ops team, supporting the hosted SaaS platform applications and customer-facing services that make up our core network. You will support the infrastructure backbone for TrueCommerce. The systems you manage have direct revenue impact. You will gain experience in a production environment that demands high availability, thoughtful change management, and genuine engineering judgment. You will work alongside an experienced team of engineers, taking ownership of application-level administration across Windows Server environments, IIS, and the platform services that keep the business running. This is a hands-on role. You will own day-to-day systems operations, respond to incidents, maintain and improve infrastructure, and contribute to the documentation and automation that keeps the team running efficiently. This role is ideal for a builder, someone who likes to establish operations and process that will improve our outcomes. We are working to scale and automate what we do and looking for talent that operates with high agility, curiosity and initiative.

Responsibilities

• Administer Windows Server environments across production, staging, and development, including patching, configuration, and lifecycle management
• Administer IIS and application server configurations, including app pools, site bindings, logging, and performance settings
• Support Kubernetes-hosted workloads as part of the team's growing containerized platform, including pod-level troubleshooting, deployment support, and monitoring of cluster health alongside the DevOps team
• Monitor system health, respond to alerts, and participate in the team on-call rotation
• Perform routine maintenance: backups, patch cycles, certificate renewals, storage management, and capacity checks
• Support Active Directory administration, including user and group management, GPO, and DNS
• Perform day-to-day Azure administration tasks for the tc.net environment, including VM management, storage, monitoring, and access control
• Triage and resolve Azure alerts and incidents within the systems and platform pillar
• Maintain and improve Azure monitoring dashboards and alerting configurations
• Contribute to documentation of Azure resources, runbooks, and operational procedures
• Participate in incident response, performing diagnosis and remediation for systems-layer issues
• Follow and improve change management procedures, including pre-change testing and rollback planning
• Write and maintain runbooks and SOPs so that operational knowledge is captured and transferable
• Contribute to post-incident reviews, identifying root causes and recommending preventive measures
• Serve as the infrastructure-side partner in the release process, working closely with development, QA, and engineering teams to advance the architecture of the customer-facing platform
• Own environment readiness for every production deployment: validate configurations, confirm infrastructure health, and ensure rollback paths are defined and tested before any release proceeds
• Participate in release coordination, contributing infrastructure judgment to deployment timing, environment sequencing, and risk assessment
• Work directly with QA and engineering on environment design and scaling decisions that affect production reliability
• Participate in deployment post-mortems and help drive improvements to the release process over time