System Administrator I

Pay Range: $90000 - $100000 / year Our Perks: Generous PTO plans, sick pay and health benefitsAnnual bonus based on employment standing*Work from home and hybrid model employmentConfie Enablement Fund/ Scholarship ProgramI-Care Recognition ProgramCorporate Social Responsibility ProgramDiversity, Equity and Inclusion InitiativesConfie Hub and Discount Programs (Gym Membership) PurposeSupport operations, monitoring, and proactively maintain companies' systems and technologies, including VMware, Windows Servers, IIS, including other applications Essential Duties & ResponsibilitiesProvisioning virtual machines through the use of VMware and Hyper-V platforms, including physical serversCreation of domain accounts for service use or security groupsGenerate system utilization reports utilizing monitoring tools such as SolarWinds 7 VropsAssist with web application update deployments from stage/development servers to production servers. Including but not limited to copying files to servers and managing IIS services and application poolsWork off a ServiceNow platform to manage assigned ticketsPerform routing system updates, patches, and upgradesCollaborate with senior administrators/engineers to optimize server performance and reliabilityParticipate in disaster recovery drills and testingCollaborate with the IT Service Desk to resolve user issues in a timely manner and provide level 1 technical support to the escalated issues within the SLA standardsA working knowledge of Microsoft technologies such as Windows Server 2016 and higher, Group Policies, DNS, DHCP, IIS 7.0, Remote Desktop Servers, and other Windows Server roles and technologiesServer Application Management: Administration of server-bound applications such as IIS, Active Directory, and VMwareFollow and enforce IT standards and best practices to ensure a high degree of user satisfaction and high system availabilityProblem-solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions to respond to common inquiries or escalations for other IT unitsRemote Access: Configure and maintain remote access technologies and access, such as Remote Desktop ServicesMonitor Storage: Manage and administer SAN/NAS technologies, servers, and VMware Datastore storageAssist in the planning and execution of network and server technology migrationsOn-site physical work with the ability to lift server equipment, rack & stack, cabling, etc.Work independently with very little supervision while providing clearly documented activities via weekly summary reportingTime management, teamwork, and a commitment to learning new skillsAvailable for rotating on-call schedulingMust be willing to work outside normal business hours as needed Qualifications and Education Requirements1-3 years of experience with IT maintenance and technical supportCandidates with certifications such as MCSA, MCSE, and MCITP will be given higher considerationAzure Fundamentals certification is desired but not necessaryITIL 4 Foundation Certified is desired but not necessaryBasic knowledge of virtualization technologies (e.g., VMware, Hyper-V)Strong understanding of all the following Microsoft infrastructure applications: Windows Servers, Active Directory, Remote Desktop Services, Internet Information ServicesWorking knowledge of the following infrastructure hardware: Dell and HP server hardwareExcellent attitude and interpersonal skillsAbility to work well in a team and independentlyStrong problem-solving skills and attention to detailEagerness to learn and adapt to new technologies Other DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice Notice As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at employeerelations@confie.com