System Administrator Azure and Fabric Infrastructure

Responsibilities

• Provides recognized knowledge of application features and functionality.
• Manages business expectations by analyzing expectations and requirements.
• Effectively shares assessment with leader and business operations and collaboratively solves for challenges.
• Collaborates effectively with colleagues.
• Proactively and clearly communicates across teams to ensure shared understanding and productive and solutions-focused conversations.
• Manages data security of and access to the Microsoft Fabric environment.
• Creates Power Flows using Power Automate tools when needed within the environment.
• Manages security of Power BI Dashboards created by the Analytics team.
• Serves as Tier II/III point of contact for assigned applications.
• Maintains system effectiveness and performance to identify potential problems, report critical findings to peers and/or management and resolve somewhat complex problems.
• Reviews and tests changes, interface, data conversion, enhancements, as appropriate.
• Led internal IT and technology projects as identified and approved, working with partners and vendors as appropriate.
• Provides exceptional customer service as member of the support team focused on technology systems meeting or exceeding customer service goals.
• Works with staff over the phone, in person and virtually to support and solve problems specific to identified applications utilization, implementation and maintenance.
• Supports internal IT budget preparation and tracking.
• Serves as the liaison between the Technology Team and business operations teams to align system design with operational uses.
• Supports internal IT budget preparation and tracking.
• Develops productive relationships with the Iowa PCA’s third-party hardware and software vendors.
• Develops procedures and supportive office technology system documentation in compliance with policy and regulatory requirements.
• Proactively escalates challenges and concerns with compliance to Director of Technology.
• Works closely with internal teams on IT related projects and communicates vital information as needed.

Qualifications

• Minimum associates degree in computer related subject, such as computer science, information technology or related field or equivalent work experience.
• Minimum 5 years of experience in administering M365 applications.
• Minimum 2 years of experience in administering Microsoft Azure.
• Experience with SQL Server Microsoft Fabric experience highly desired.
• Experience with Power Automate, Power BI and Power Flows or ability to obtain certification within 6 months of hire.
• Experience with help desk software, phone support, and customer service.
• Proficiency with Microsoft M365 administration and support.

Required Skills

• Strong customer service skills.
• Excellent verbal and written communication skills.
• High analytical skills, language and reasoning ability.
• Excellent business acumen.
• Proficiency with Microsoft M365 administration and support.

Preferred Skills

• Experience with SQL Server.
• Experience with Microsoft Fabric.
• Experience with Power Automate, Power BI, and Power Flows.