System Administrator
Upstate Caring Partners · Utica, NY · 1 mo ago
Information TechnologyFull-time
Core Responsibilities
- Support and maintain the Microsoft Windows server infrastructure and Microsoft 365 environment.
- Administer Active Directory user accounts, security groups, organizational units, and Group Policy.
- Perform routine server maintenance and hypervisor support tasks.
- Manage and effectively prioritize a wide range of short-term and long-term projects.
- Support and maintain technologies responsible for IS disaster recovery.
- Collaborate with the Senior Systems Administrator to remediate vulnerabilities, and secure systems.
- Monitor data backup solutions and confirm data restore functionality on a routine basis.
- Point of escalation for service requests requiring level II technical support.
- Responsible for internal and external DNS record management.
- Maintain and periodically update technical server documentation.
- Mentor IS Support Specialists through collaborative troubleshooting.
- Adhere to change control processes & procedures.
- Occasionally provide supplemental network & telecommunications support, when required.
- Create & submit Monthly Reports that identify and articulate key initiatives and server trends.
- Exhibit a professional and collaborative demeanor with agency staff and team members.
- Adhere to mandatory abuse reporting laws and HIPAA requirements.
Qualifications
- Associate’s Degree in field of Computer Science or related field and 2 years of experience supporting and troubleshooting Information Technology OR;
- 4 years of experience supporting and troubleshooting Information Technology.
- Experience with the following technologies:
- Email Technology: Alias’, Distribution Groups, Rules
- Microsoft: Active Directory, NTFS, Office (Word, Excel, PowerPoint, Outlook), Remote Desktop Services, Windows Operating System
- Mobile Devices: Android, Apple iOS
- Office 365: Exchange, OneDrive, Outlook Online, Teams
- Pc: Diagnostics & troubleshooting, Hardware
- Security: Mobile Device Management (MDM – Intune Preferred)
- Software: Management, Monitoring & Reporting Software (Lansweeper & PRTG Preferred)
- Knowledge or familiarity of the following technologies:
- Authentication: ADFS, RADIUS, SSO
- Cryptography: Certificates, TLS
- Networking: OSI Model, SNMP, TCP/IP
- Security: VPNs
- Servers: Group Policy, RAID
- Virtualization: Design & use cases (Basic Concepts)
Skills
- Strong customer service skills and experience.
- Highly motivated and self-directed.
- Excellent verbal, written, listening, and interpersonal communication skills.
- Ability to present concepts in user-friendly language.
- Ability to make independent decisions when circumstances are warranted.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Benefits
- Competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.
- Comprehensive Health/Dental/Vision
- Direct Deposit
- Flexible Spending Account (FSA)
- Retailment Plan 403(b)
- Life Insurance
- Voluntary Benefits
- Employee Assistance Program (EAP)
- Generous PTO Plans (Sick, Vacation and Employee Leave)
- Tuition Reimbursement
- Service Awards
- Employee Appreciation Events
- Employee Discounts
- Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families.