System Administrator

About the role

Kompato AI is hiring a System Administrator to support the company's global team working US Eastern hours. The role is critical to ensuring the reliability and performance of platforms like Interprose, Looker, and Collin, and supporting seamless client onboarding and integrations.

Responsibilities

• Configure Interprose for live operations during US time zone.
• Build, configure, and maintain reports/dashboards on Interprose and Looker.
• Manage system configurations for optimal performance.
• Partner with clients and the sales team to support smooth onboarding.
• Configure import/export file exchanges for client integrations.
• Ensure seamless data flow between client systems and internal platforms.
• Escalate issues and configuration questions directly to Interprose.
• Collaborate with vendors (payment processors, scrubs, skip tracing, etc.) to resolve issues and ensure timely data processing.
• Act as the first line of system support during US hours.
• Write clear, actionable escalation tickets for the product team (especially for issues outside US timezone).
• Maintain system performance and proactively identify issues.
• Share feedback and requirements for new features and bug fixes.
• Document operational gaps and propose process improvements.
• Test and validate system changes/updates before deployment.

Requirements

• Hands-on experience with CRM/collection platforms (Interprose preferred).
• Strong SQL and data analysis skills.
• Clear documentation and communication abilities.
• Ability to work US timezone hours.
• Experience with file transfer protocols and data exchange formats.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.
• 2+ years in system administration, operations, or technical support.
• Familiarity with Looker or other BI tools.
• Knowledge of compliance requirements (FDCPA, TCPA).
• Experience with API integrations and data mapping.
• Background in debt collection or financial services a plus.

Benefits

Competitive salary and comprehensive benefits that support your well-being. Global mission: Work on a problem that truly matters. Learn fast: Collaborate with brilliant teammates across product, sales, and operations. Impact: Your contributions will directly improve client experience and operational excellence.

Pay

Details on pay are not specified in the job posting.

Schedule

The role requires working US Eastern hours.