System Administrator

About the role

Kompato AI is seeking a System Administrator to join our global team working US Eastern hours. The ideal candidate will have hands-on experience with CRM/collection platforms, strong SQL and data analysis skills, and the ability to work US timezone hours.

Responsibilities

• Configure Interprose for live operations during US time zone.
• Build, configure, and maintain reports/dashboards on Interprose and Looker.
• Manage system configurations for optimal performance.
• Partner with clients and the sales team to support smooth onboarding.
• Configure import/export file exchanges for client integrations.
• Ensure seamless data flow between client systems and internal platforms.
• Escalate issues and configuration questions directly to Interprose.
• Collaborate with vendors (payment processors, scrubs, skip tracing, etc.) to resolve issues and ensure timely data processing.
• Act as the first line of system support during US hours.
• Write clear, actionable escalation tickets for the product team (especially for issues outside US timezone).
• Maintain system performance and proactively identify issues.
• Share feedback and requirements for new features and bug fixes.
• Document operational gaps and propose process improvements.
• Test and validate system changes/updates before deployment.

Requirements

• Hands-on experience with CRM/collection platforms (Interprose preferred).
• Strong SQL and data analysis skills.
• Clear documentation and communication abilities.
• Experience with file transfer protocols and data exchange formats.
• Ability to work US timezone hours.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.
• 2+ years in system administration, operations, or technical support.
• Familiarity with Looker or other BI tools.
• Knowledge of compliance requirements (FDCPA, TCPA).
• Experience with API integrations and data mapping.
• Background in debt collection or financial services a plus.

Benefits

We offer competitive salary and comprehensive benefits that support your well-being. Join a global mission to work on a problem that truly matters, collaborate with brilliant teammates across product, sales, and operations, and make a direct impact on client experience and operational excellence.