System Administrator

Key Responsibilities

• Provide day-to-day operational administration, maintenance, and support of business operating systems, servers, workstations, and software.
• Scope, develop, implement, and support new technology solutions required by the business.
• Schedule and perform system installations, upgrades, patch management, and maintenance activities in accordance with established IT policies and procedures.
• Monitor system performance and proactively tune systems to maximize availability and efficiency.
• Troubleshoot and resolve hardware, software, network, and system-related issues within established service and operational standards.
• Ensure workstation and server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.

Endpoint & Asset Management

• Administer and support Microsoft Intune and System Center Configuration Manager (SCCM) environments.
• Manage endpoint deployments, software distribution, device compliance, and lifecycle management.
• Conduct hardware and software audits to ensure compliance with corporate standards, policies, licensing requirements, and configuration guidelines.

Identity & Access Management

• Support and maintain identity and authentication management solutions.
• Manage Active Directory and Microsoft Entra ID (Azure AD) environments.
• Support secure authentication methods, single sign-on (SSO), multi-factor authentication (MFA), and user provisioning processes.
• Aid in identity management platforms such as Okta and other authentication technologies.

Security & Compliance

• Support cybersecurity initiatives including anti-malware/antivirus solutions, cloud security services, vulnerability management programs, and threat detection/incident response activities.
• Assist in maintaining secure system configurations and compliance with organizational security standards.

Documentation & Process Improvement

• Create and maintain technical documentation, process guides, system diagrams, and operational procedures.
• Recommend and implement process improvements to enhance system reliability, security, and efficiency.
• Participate in disaster recovery planning, testing, and business continuity initiatives.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent combination of education and experience.
• 4-8 years of experience in Information Technology with a focus on infrastructure support and systems administration.
• Strong knowledge of Microsoft Active Directory and/or Microsoft Entra ID (Azure AD).
• Experience supporting Microsoft technologies including Microsoft Intune, SCCM, and Microsoft Azure.
• Experience administering VMware virtualization technologies including vSphere.
• Hands-on experience with identity and authentication platforms such as Okta and Azure AD.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Experience supporting Windows server and workstation environments.
• Working knowledge of IT security principles, including endpoint protection, cloud security, vulnerability management, and incident response.

Preferred Qualifications

• Experience with PowerShell scripting and automation.
• Knowledge of enterprise monitoring and management tools.
• Experience supporting hybrid cloud environments.
• Familiarity with backup, disaster recovery, and business continuity solutions.
• Preferred Microsoft Certified Solutions Associate (MCSA) or equivalent Microsoft certification.
• Cisco Certified Network Associate (CCNA).
• Additional Microsoft Azure, Security, Modern Endpoint Administration, or VMware certifications are highly desirable.

Key Competencies

• Strong analytical and troubleshooting abilities.
• Excellent communication and documentation skills.
• Customer-service orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and operational excellence.
• Team collaboration and continuous improvement mindset.