System Administrator

About the role

SERC is seeking an experienced System Administrator to join our team reporting to the Director of IT and Security. The System Administrator will support local and wide area networks, ensuring the integrity of the network, endpoint deployment, and security through documentation and policy enforcement.

Responsibilities

• Support LANs, WANs, Internet, and intranet systems
• Support Audio Visual equipment and supports end-user use of it
• Ensure the build design of endpoint systems meets organizational needs
• Make recommendations for future upgrades
• Monitor endpoints to ensure security and collaborate with Security Team on projects and mitigations
• Support patching and vulnerability management activities
• Troubleshoot problems reported by users and analyze and isolate issues
• Support configuration of authentication and authorization of directory services
• Administer servers, laptop and desktop computers, printers, phones, company mobile phones, software deployment
• Manage M365 users and services and Intune
• Work closely with senior level administrators and architects within IT and Security to support design and deployment of architecture

Qualifications and Experience

• Bachelor's degree in Computer Sciences plus 2-4 years of progressively responsible experience in IT or equivalent combination of education and experience
• Experience in systems administration, end-user support, and cloud service management
• Experience with current Microsoft Desktop and Server Operating Systems
• Experience with ITIL/ITSM
• Experience with Powershell and scripting
• Experience with Microsoft Intune
• Experience with M365 Administration
• Experience with Virtualization

Commitment to Culture

SERC is dedicated to being a highly desirable place to work through culture and purpose. We place a strategic focus on critical elements such as Innovation & Collaboration, Organizational Development & Talent Management. Through this strategic focus, SERC has identified its four values we believe keep us on the path of the relentless pursuit of better.

Company Values

• Leader: Is trustworthy, principled, and respectful and strive to create value that reduces risk. Has a positive vision and is actively building support to execute it. A leader takes personal accountability for the outcomes of their choices and actions, acts with professionalism and adapts to change in a calm and positive manner. A leader will, when appropriate, ask questions and recommend alternative solutions to new processes or procedures.
• Collaborative: Partner and engage, both internally and externally, to drive meaningful action by leveraging skills, knowledge and tools. This would include effective written and verbal communication to ensure ideas and messages are clearly and concisely conveyed, being responsive to all stakeholders, understanding goals and objectives while exceeding key metrics and targets. Encourages dialog and candor while making it safe for others to voice their opinion to ensure all alternative viewpoints are heard, they are an active listener.
• Expert: Being credible, objective, disciplined, and sought after to help with continuous learning, improvements, and innovations. Exhibit knowledge of and ensures compliance with industry best practices and regulations. Take initiative to set priorities and convey important information in a timely and efficient manner. Employ good judgment when evaluating a problem by analyzing risk and identifying consequences while demonstrating a sense of organizational stewardship.
• Purposeful: Proactively demonstrate initiative, intentionality and resourcefulness to help anticipate and navigate current and future challenges. Committed to the quality of work and ensures work is delivered at appropriate deadlines while seeking operational efficiencies. Initiate appropriate follow-up while leveraging industry knowledge and business acumen to make appropriate decisions. Treat others with compassion and empathy and embrace the organization's mission and vision while providing meaningful contributions to organizational endeavors.

Salary/Benefits

SERC offers a competitive salary (DOE) and a comprehensive benefits package that significantly enhances total compensation. Benefits include generous PTO, paid holidays, paid parental leave, a bonus program, medical/dental/vision coverage, employer paid life, short- and long-term disability insurance, and a 401(k) plan with an organization contribution of up to 14%. We also provide a flexible hybrid work schedule and support for professional development.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit for long periods of time; frequent hearing and talking required. Extensive keyboarding. May be required to lift up to 30 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hybrid work environment. In Charlotte office 2 or 3 days per week and work from home remaining days