System Administrator

About the role

The Systems Administrator (Clinical Information Systems) provides administration, maintenance, support, and optimization of clinical information systems utilized within a healthcare environment. This position serves as a liaison between Information Technology, clinical staff, and software vendors to ensure reliable operation, adoption, and continuous improvement of Electronic Medical Record (EMR) systems and related healthcare applications.

This position is designated as an Information Assurance Technician (IAT) Level II position and must comply with applicable Department of Defense cybersecurity certification requirements.

What you'll do

• Administer, maintain, and support clinical information systems and associated medical applications.
• Perform routine system maintenance, configuration, upgrades, and optimization activities.
• Maintain system functionality, troubleshoot technical issues, implement software updates, provide end-user training, and promote effective utilization of technology to improve patient care and clinical workflows.
• Coordinate testing and validation activities following upgrades and system modifications.
• Serve as primary support resource for clinical information systems users.
• Diagnose and resolve system issues, application errors, and user-reported problems.
• Provide technical assistance and guidance to healthcare providers, nursing staff, and administrative personnel.
• Document incidents, service requests, and resolutions in accordance with established procedures.
• Escalate complex issues to vendors or higher-level technical support as necessary.
• Communicate regularly with EMR vendors and software providers regarding system issues, updates, and performance concerns.
• Track reported issues through resolution and ensure timely follow-up.
• Collaborate with Information Technology personnel, clinical departments, and leadership regarding system requirements and improvements.
• Serve as a liaison between clinical users, technical teams, and external vendors.
• Develop and deliver training programs related to clinical information systems and technology enhancements.
• Create and maintain user guides, reference materials, and educational documentation.
• Recommend and implement educational initiatives to improve user proficiency and system adoption.
• Support onboarding and continuing education efforts for clinical staff utilizing supported systems.
• Evaluate utilization and adoption of clinical information systems.
• Analyze workflows and recommend process improvements to enhance efficiency and patient care.
• Collaborate with clinical leadership to identify opportunities to improve technology integration within healthcare operations.
• Develop strategies to encourage system adoption and improve user engagement.
• Ensure compliance with applicable Department of Defense, Department of the Navy, healthcare, cybersecurity, and information assurance requirements.
• Support cybersecurity initiatives and information security best practices.
• Maintain system access controls and assist with account management activities.
• Adhere to HIPAA, privacy, security, and organizational policies regarding protected health information.

Qualifications

• Associate degree in Information Technology, Computer Science, Health Information Management, Healthcare Informatics, or related field; Bachelor's degree preferred.
• Minimum of three (3) years of experience supporting healthcare information systems, EMR systems, or enterprise applications.
• Experience troubleshooting software applications in a clinical or healthcare environment preferred.
• Experience supporting Windows-based operating systems and applications.
• Experience working with end users in a customer support capacity.
• Must meet DoD 8570.01-M and DoDD 8140.01 Information Assurance Technician (IAT) Level II certification requirements within six (6) months of performance start date.
• Acceptable certifications include CompTIA Security+ or equivalent/higher certification as defined by DoD requirements.
• Experience with Windows Server and Windows desktop operating environments preferred.
• Knowledge of Electronic Medical Record (EMR) systems and healthcare information technology.
• Understanding of healthcare workflows and clinical operations.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems, server administration, and application support.
• Ability to communicate technical concepts to non-technical users.
• Strong customer service and interpersonal skills.
• Ability to prioritize multiple tasks and manage competing deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a multidisciplinary environment.
• Familiarity with cybersecurity principles and information assurance requirements.

Operations

San Antonio, TX